Help Desk

3 weeks ago

Swansea, United Kingdom Thinqi (CDSM Interactive Solution Ltd) Full time

We are Thinqi - a fast-growing learning technology company that pride itself on providing world-class digital learning opportunities across the globe. With Thinqi Learning system we are redefining the way people and organisations learn and develop.

Our current customer base includes a range of multi-national organisations, multiple national governments, and national NHS rollouts. Our system is used by over 25 million users globally. This is an exciting time to join our journey and help us transform organisations across the world with our innovative brand of learning and development technology.

This is a great opportunity for you to join our exciting journey and help us facilitate business change for organisations across the world with our innovative brand of learning and development technology.

We are currently looking for an organised and enthusiastic individual to join our Helpdesk Team. We need someone who can multi-task and manage their own workload to meet the targets of the team.

Key duties will include:
- Providing excellent customer service through phone our online helpdesk and chat in a timely and accurate manner.
- Be able to take existing customers through new functionality and be able to assist with online training to new clients.
- Be able to analyse customer complaints and provide appropriate corrective actions.
- Contribute to maintaining our knowledge base of help articles and support materials, including documenting new features
- Be prepared to take ownership of the online forums, keep the FAQs updated with issues that are raised regularly.
- Assist directly with customer issues and involve the appropriate personnel to resolve any issues.
- Track, follow up, and resolve customer’s outstanding issues in a timely fashion.
- Prepare weekly and monthly reports on customer issues.
- Monitor and ensure that we are adhering to the Service Level Agreement in place with our customers.
- Develop and maintain in-depth product knowledge.
- Conduct customer surveys about the company’s service to obtain feedback.
- Communicate customer feedback to technical and marketing teams in order to develop processes for better-serving customers.

Here’s what an ordinary day in the week might look like:

- On Monday the team meets to discuss the week ahead, this is where you will share with the team what you are planning to do that week.
- At the start and end of the day, you will update the daily channel with what you intend and what you have achieved at the end of the day. You can also raise any unsolved issues from the previous day. The team shares ideas and solves problems together. It’s also a great place to hear what the rest of the team is working on.
- You’ll also be busy answering phone calls from our end users providing product guidance and advice as to how the site functionality works.
- You’ll monitor our helpdesk; this includes responding to new and open tickets as well as closing any resolved tickets.
- At the end of the week, the team meets to discuss how the week has gone and discuss/resolve any raised issues.

**Essential skills**
- A good level of IT skills and knowledge of office products.
- Excellent communications skills

**Company offerings**
- 25 days annual leave plus bank holidays
- Company pension
- Discounted parking rates at a nearby car park
- After successful probationary period, staggered working hours

**Security Vetting / Background Checks**

Due to the nature of the contracts, we work on, we require staff in this role to be successfully security vetted. The offer of employment is conditional on the satisfactory results of background checks which include, but are not limited to, DBS and Security Vetting (“Background Checks”).

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: In person

  • IT Help Desk Engineer

    1 month ago

    Swansea, United Kingdom Searchability® Full time

    First Line IT Support Engineer As a company they can offer excellent career progression opportunity along with a generous benefits package. ~£Hybrid working opportunities. ~ Flexible hours ~ Bonus scheme ~ Training opportunities and professional development. Provide support to customers remotely and on site when needed. Driving License –...

  • Cashier

    2 weeks ago

    Swansea, United Kingdom The Rank Group Full time

    Company Description Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place...

  • Cashier - Swansea

    2 weeks ago

    Swansea, United Kingdom Grosvenor Casinos Full time

    Cashier - SwanseaCompany DescriptionGrosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and...

  • Cashier - Swansea

    2 weeks ago

    Swansea, United Kingdom Grosvenor Casinos Full time

    Cashier - SwanseaCompany DescriptionGrosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and...

  • ICT FI

    4 hours ago

    Swansea, United Kingdom Arvato Full time

    The Role Purpose: Primary responsibilities will be to provide Application Management (second and third level) support to Arvato’s ERP (SAP & Agresso) customers, in line  with service levels (CSL’s / KSL’s). These will be in the areas of Finance and Purchase to Pay on ERP for Shared Service Arvato (SSA).  Functional Management  To provide...

  • Manager-Account Manager

    3 weeks ago

    Swansea, United Kingdom Local UK Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management, we are recruiting an Account Manager to join our team located in Swansea South Wales As an Account Manager you will be responsible for delivering the full suite of FM services to one of our key client's, working in partnership with all...

  • Manager-Account Manager

    2 days ago

    Swansea, United Kingdom Local UK Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management, we are recruiting an Account Manager to join our team located in Swansea South Wales As an Account Manager you will be responsible for delivering the full suite of FM services to one of our key client's, working in partnership with all...

  • Account Manager

    3 weeks ago

    Swansea, United Kingdom Local UK Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management, we are recruiting an Account Manager to join our team located in Swansea South Wales As an Account Manager you will be responsible for delivering the full suite of FM services to one of our key client's, working in partnership with all...

  • Account Manager

    2 days ago

    Swansea, United Kingdom Local UK Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management, we are recruiting an Account Manager to join our team located in Swansea South Wales As an Account Manager you will be responsible for delivering the full suite of FM services to one of our key client's, working in partnership with all...

  • Account Manager

    3 weeks ago

    Swansea, United Kingdom Local UK Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management, we are recruiting an Account Manager to join our team located in Swansea South WalesAs an Account Manager you will be responsible for delivering the full suite of FM services to one of our key client's, working in partnership with all...

  • Visiting Development Manager Ref 1360

    4 weeks ago

    Swansea, United Kingdom FirstPort Full time

    **Job Role**:Visiting Development Manager (Ref 1360) **Location**: Swansea, West Glamorgan **Salary**:£16,678.26 per annum per annum plus benefits **Job Sector**: Retirement - Independent Living **Hours**:Monday to Friday 9am-3pm (30 hours per week) As Visiting Development Manager, you will contribute to our vision of being the ** UK's favourite **...

  • Showroom Host

    7 days ago

    Swansea, United Kingdom Sinclair Group Full time

    Job Title: Casual Showroom Host Location: Various Sinclair Group Sites across Swansea SA1 8QY, SA4 9GW Hours of work: Flexible Position Pays: £11.55 an hour Are you passionate about customer service? Do you enjoy meeting new people? We currently have an exciting opportunity for a Casual Showroom Host to help our teams during busy times,...

  • Technical Architect

    1 month ago

    Swansea, United Kingdom BJSS Full time

    About the Role We’re looking for software architects with broad technical knowledge, full life-cycle project experience and excellent communication skills to bridge the gap between client and engineering teams.How should our application architecture change and what supporting infrastructure do I need as we migrate to the Cloud?How do we maintain conceptual...

  • Project Supervisor

    5 days ago

    Swansea, United Kingdom Andersen James Group Ltd Full time

    Purpose of the Job To lead a group of engineers to carry out planned preventative maintenance, reactive works to building plant, equipment and systems in accordance with agreed service levels, respond to site engineering emergencies and undertake small installation works To be the first line of communication on technical site issues and updates between us...

  • Account Manager

    2 weeks ago

    Gorseinon, Swansea, United Kingdom Local UK Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management, we are recruiting an Account Manager to join our team located in Swansea South Wales As an Account Manager you will be responsible for delivering the full suite of FM services to one of our key client's, working in partnership...