ICT FI

The Role

Purpose:

Primary responsibilities will be to provide Application Management (second and third level) support to Arvato’s ERP (SAP & Agresso) customers, in line 
with service levels (CSL’s / KSL’s). These will be in the areas of Finance and Purchase to Pay on ERP for Shared Service Arvato (SSA). 

Functional Management 

To provide support for queries in SAP / ABW in one of the following areas: 
Finance and/or Purchase to Pay: Responding to support calls escalated from ICT and functional area 
help desks Maintenance of up to date call and problem records in the appropriate 
service management system Coordination of fixes or workarounds as provided by Basis team or 
service provider Maintenance / support of ERP related application interfaces, batch 
processes and middleware as required Communication of problem status or resolution to the end user / 
customer help desks as required Supporting bespoke configuration developments Ensure documentation is maintained in the appropriate repository

Service Management:

Ensure you deliver effective performance to achieve targets set out in 
customer SLAs and KPI’s

Continuous Improvement

Identification of continuous improvement opportunities and presenting these 
to the relevant Team Manager/teams for investigation and/or consideration. Skills & Experience Required

Essential:

Working knowledge and experience of business processes associated with Finance and/ or Purchase to 
Pay. In-depth operational knowledge of Shared Service 
Centres 

Desirable:

ERP configuration knowledge and experience in one of the following areas: Finance and/or Purchase to Pay. 

SKILLS

Essential

Ability to develop innovative solutions to complex issues Ability to resolve issues quickly and effectively Ability to provide advisory services Ability to be able to adopt new technical skills in order to meet the demands of the ICT function Strong customer service orientation Excellent communication skills with the ability to impart ideas in both technical and non-technical language Highly self-motivated and directed, with keen attention to detail Diversity & Inclusion Statement

It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.

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