Ict Fi

About us
We are a customer experience and business optimisation partner for organisations who are ready to reshape and reinvent how they work and how they connect with those who matter most. We are not content with being good enough. And we never rest on our laurels.

We develop and deliver innovative, technology-led solutions to enable our clients to form stronger connections, increase loyalty, create efficiencies - and ultimately grow and confidently embrace the future.

We are shaping a better future for the world too. Empowering our people and communities, building an inclusive and diverse culture, reducing our environmental impact, and creating a resilient supply chain.

**Future shapers. Experience makers.**

The Role
Purpose:
Primary responsibilities will be to provide Application Management (second and third level) support to Arvato’s ERP (SAP & Agresso) customers, in line
with service levels (CSL’s / KSL’s). These will be in the areas of Finance and Purchase to Pay on ERP for Shared Service Arvato (SSA).

Functional Management
- To provide support for queries in SAP / ABW in one of the following areas:
Finance and/or Purchase to Pay:

- Responding to support calls escalated from ICT and functional area
help desks
- Maintenance of up to date call and problem records in the appropriate
service management system
- Coordination of fixes or workarounds as provided by Basis team or
service provider
processes and middleware as required
- Communication of problem status or resolution to the end user /
customer help desks as required
- Supporting bespoke configuration developments
- Ensure documentation is maintained in the appropriate repository

Service Management:

- Ensure you deliver effective performance to achieve targets set out in
customer SLAs and KPI’s

Continuous Improvement
- Identification of continuous improvement opportunities and presenting these
to the relevant Team Manager/teams for investigation and/or consideration.

Skills & Experience Required
Essential:

- Working knowledge and experience of business processes associated with Finance and/ or Purchase to
Pay.
- In-depth operational knowledge of Shared Service
Centres

Desirable:

- ERP configuration knowledge and experience in one of the following areas: Finance and/or Purchase to Pay.

SKILLS

Essential
- Ability to develop innovative solutions to complex issues
- Ability to resolve issues quickly and effectively
- Ability to provide advisory services
- Ability to be able to adopt new technical skills in order to meet the demands of the ICT function
- Strong customer service orientation
- Excellent communication skills with the ability to impart ideas in both technical and non-technical language
- Highly self-motivated and directed, with keen attention to detail

Diversity & Inclusion Statement
**It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.