Personal Injury Handler

6 months ago

Liverpool, United Kingdom The Granite Group Full time

When joining the Personal Injury team, we value your experience, ideas and encourage you to play an active role in shaping how we respond to the changing face of injury claims. We follow a One Team approach, and our colleagues support each other to achieve individual, team and wider business objectives.
Supported by your Team Leader, Coach and Mentor you will be encouraged to own your professional development with a clearly defined, career progression plan.
If you want to work in an innovative, fast paced yet supportive environment, then this could be exactly what you are looking for.

**Role**: Personal Injury Claims Handler

**Location**: Liverpool with hybrid working available

**Working hours**: 37.5 hours, Monday to Friday from 9am to 5:30pm

**Salary**: £25,000 - £33,000

**What you will be doing**:

- Take accountability for your own performance against set objectives
- Validating all claims for indemnity and fraud
- Providing proactive and correct assessment of liability
- Accurate quantum assessment of claims presented using the relevant tools available to assist
- Application of accurate reserves in line with company guidelines
- Assisting with coaching and mentoring of less experienced handlers
- Adherence to best practice and key strategies
- Effective file and portfolio management
- Any other Ad hoc task as the needs of the business dictate

**What we’re looking for**:

- Ability to work in a culture of openness, trust and respect
- Strong organisation skills with the ability to prioritise tasks
- Ability to fact find and analyse information to result in accurate decision making
- Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal
- Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks

About Acorn Insurance
We have over 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customers unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits.

Why Acorn Insurance?
Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include:

- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Additional Buy & Sell Holidays
- Company Sick Pay Scheme
- Company Paid Maternity & Paternity Leave
- Enhanced Company Pension Scheme
- Perk Box Online & High Street vouchers and discounts
- Fresh fruit Deliveries twice a week*
- £250 bonus for every new colleague you recommend to the business
- Free monthly Café Nero Coffee
- Cycle to work scheme
- Free eye test vouchers and a contribution towards the frames
- Clearly defined progression paths with training and support
- National vocational qualifications
- Free self-development & qualifications via Magpie Learning
- A comprehensive Mental Health support network including:

- A wide Network of Mental Health First Aiders 4 free counselling sessions
- CBT programmes available with a trained Therapist Mentor
- Unlimited access to a councillor 365 days a year, 24/7
- Free Hot Drinks*
- Dress Down Days
- Regular Employment Engagement including ongoing competitions with fantastic prizes
- Charity fundraising events
- On Selected Sites

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