Social Welfare Adviser Level 1

4 days ago


Gateshead, United Kingdom Citizens Advice Gateshead Full time

Are you motivated to make a difference at work?

In our recent people survey, 97% of our workforce said they were Citizens Advice Gateshead is an award-winning, independent charity that has an annual turnover approaching £4m, over 180 Staff and a growing community of volunteers.

Demand for our services is continuing to increase and as a growing and progressive organisation we’re always looking out for new talent to help us to work towards our vision of a fair society for all, with lives well lived.

Having recently been recognised as a Great Place To Work there has never been a more exciting time to join our charity

**Opportunity to join our Community Advice team**

Our team of Social Welfare Advisers work alongside our generalist advice team and caseworkers providing quality impartial advice, information and guidance over the phone and face-to-face supporting our clients with a full range of social welfare issues including welfare benefits, employment, money advice, community care, energy, discrimination and housing.

If you enjoy problem solving and have proven experience of providing social welfare advice, information and guidance on the phone or face-to-face, you can use sensitive listening and questioning skills to get to the root of an issue and empower clients, we would be love to talk to you about this opportunity.

You will have to access ongoing training to support your personal development and progression within the Charity.

**Although circumstances may change as we continue to review our position, most of the workforce are currently working remotely from home, with the additional option to work from our office in Gateshead.**

Full time & Part-time hours: 20-37 per week

Work remotely
- Temporarily due to COVID-19

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £20,132.00 per year

Schedule:

- 8 hour shift
**Experience**:

- social work: 1 year (preferred)

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 25-37 per week

**Salary**: £20,132.00 per year

Schedule:

- Monday to Friday


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