Social Welfare Adviser

6 months ago

Gateshead, United Kingdom Citizens Advice Gateshead Full time

**Why choose to work for us?**

Our team of Social Welfare Advisers (SWAs) are integral to the achievement of our strategic priority of helping people to know and understand their social welfare rights and responsibilities so they can improve their quality of life.

Working as part of the Community Advice Services team you will support clients with a wide range of social welfare issues including welfare benefits, employment, money advice, community care, energy, discrimination, and housing.

You will have experience of providing client facing information and guidance and being able to evidence that the best possible outcome for the client has been achieved whilst operating within a quality framework.

We work with our clients through a range of channels and are based in a range of community buildings, you will be expected to be flexible and support to people where and when they need it. You will work an average of 18.5 hours per week predominately Friday-Monday.

**Being your whole self in the workplace**

Learning and Development - through our Mobilising Brilliance programme you will access training, workshops and coaching to develop your skills and knowledge both within and beyond your job role, so you can be your best self at work and in all aspects of your life.

**The important stuff**

As a forward-thinking organisation our colleagues enjoy the benefits of the 4-day week initiative*. We are looking at new ways of working to deliver a positive impact on our clients and colleagues. Our teams are motivated to maintain productivity measures and are enjoying the extra flexibility.

22 days plus bank holidays, rising after 2 years’ service

Health & well-being of our colleagues is our priority. We have achieved Silver status ‘Better Health at Work Award’.

You can join to our Employee Assistance scheme giving you access to free Health advice, counselling services and legal guidance. Plus, savings on Dental & Optical check ups

Enrol with Perkbox and make savings with a host of online and higher street retailers

**Our values**

Our core values are fundamental to the ethos of the charity, reflecting the attitudes and behaviours we encourage, expect and praise amongst our staff, volunteers and trustees.

**Rock the system**

We put the individual needs of our clients at the heart of everything we do every day, and actively work individually and collectively to be part of a system that has a tangible and positive impact on people’s lives.

**Stand Up, Speak Out**

We acknowledge there are historic and systemic injustices in our society and believe we must stand up for a fair society for all, with lives well lived. We speak out against racism, discrimination, oppression and all forms of harassment as we strive to understand and value each other’s culture, life experience, gender identity, disability, class and sexuality.

**Blaze the trail**

We know that the status quo is not an option, so we actively embrace and power change. We challenge, come up with new ways of doing things, and are always prepared to give new ideas a go. Failure is an option as long as we learn and grow if something doesn’t work first time round.

**Own it**

We strive every day to be the best that we can be, holding ourselves personally accountable, taking ownership of our actions, our achievements, and our own personal development. With a focus on efficiency and shrewd planning we make every pound count and take pride in securing the long-term health of the charity.

**Job Types**: Part-time, Permanent

Pay: From £23,738.00 per year

Schedule:

- Every weekend

Work Location: In person

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