Customer Entertainment Associate

5 months ago

Dover, United Kingdom DFDS UK & Ireland Full time

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Customer Entertainment Associate.

**Be part of the movement - and play your part**

**About the role**

As a Customer Entertainer Associate, you will ensure DFDS delivers the highest standards of entertainment to our customers and junior guests, continually offering an upbeat and fun environment to create smiles on our customers faces whist carrying out duties in our ports and onboard our vessels as the company mascot. We are looking for a individual who thrives on building great and fun customer relationships to retain and maintain our important guests, ensuring DFDS customers are not just receiving a mode of transport but an experience.

You will be responsible for:

- An ambassador of delivering great customer experiences to the DFDS guest, your colleagues look up to you.
- To meet and entertain our customers as the Jack the Pirate or any other company mascots within our ports and onboard our vessels.
- Create engagement with our junior guests through fun activities onboard and ashore.
- To carry out surprise and delight duties to add ‘that something special’ to our customers experience.
- Work closely with the Marketing and Social media teams to promote Jack & pirate island customer experiences.
- Carry out promotional events and trade fairs for the DFDS passenger network.
- Collect passenger survey data and report any customer impacting issues to the Customer Experience Manager.
- Travel to other DFDS sites to create great customer experiences with our valuable guests

**About you**

Are you ready to embark on an exciting adventure? We're on the lookout for a dynamic individual with a wanderlust spirit, armed with a passport ready to explore new horizons. Do you excel in Microsoft Office and possess a knack for captivating customer service? If so, we want to hear from you But that's not all - we're seeking someone with a flair for entertainment, whether it's gaming, performances, or interactive experiences. Get ready to unleash your creativity as you craft innovative entertainment ideas to thrill and engage our diverse clientele. As a master communicator and champion of exceptional customer experiences, you'll be the face of our brand, spreading joy wherever you go. If you're passionate about making a difference and thrive in fast-paced environments, join us on this exhilarating journey

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

**Working at DFDS**

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including:

- Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to Thrive, our award-winning Wellbeing platform.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

**We look forward to hearing from you.

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