Sales Associate
2 weeks ago
The Trustees of Reservations is seeking a skilled Retail Associate to join our team at Powisset Farm Store in Dover, MA. As a key member of our retail team, you will be responsible for creating a welcoming and inviting environment in our Farm Store while promoting Trustees Grown products and other regional, sustainable, and/or LGBTQ+/BIPOC/Women-owned companies and their products.
The ideal candidate will have a passion for food/cooking, sustainable agriculture/local farming, and community relations/supporting small, local businesses. You will model excellence in customer service and have experience contributing to engaging marketing and social media campaigns, with a general knowledge of online marketplaces and the ability to learn new computer systems.
Responsibilities include:
- Greeting every customer, educating them about Powisset Farm and The Trustees, and helping them in a friendly manner.
- Demonstrating familiarity with store products, upcoming property events or programs, and Trustees membership levels.
- Resolving customer complaints, elevating to management as needed.
- Recommending products to customers and elevating product complaints and/or special requests to Manager.
- Assisting with inventory controls, including managing expiration dates; restocking shelves (including bagging and labeling fresh produce); merchandising, fronting, and rotating inventory to ensure beautiful and well-tended display; and updating in-store signage.
- Managing the POS system, including online and in-person sales.
- Assisting with images, videos, and content for social media.
- Assisting with holiday online orders for in-store pickup.
- Elevating customer questions, refunds/substitutions, or complaints to management.
Requirements include:
- Being at least 18 years of age with a minimum of one year's work experience.
- Being available 20 hours per week, including Saturdays & Sundays, during store operating hours (Tuesday & Thursday 11am - 7pm, Friday, Saturday & Sunday 9am - 5pm).
- Having access to a working car with a valid driver's license and a clean driving record.
The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, ethnicity, sex, gender, sexual preferences, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with varying abilities, women, and LGBTQ+ applicants.
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