Customer Services Representative

3 weeks ago


Canterbury, United Kingdom ParkerSteel Full time

Here at **Parker Steel **we have an exciting opportunity for a **Customer Services Representative **to join our ever growing team at our Canterbury site. You will be working on a **full time, permanent basis, 42.5 hours per week Monday to Friday** and in return, you will receive a **competitive salary of £23,000 per annum.**

**The Company**

ParkerSteel Limited are a processor and distributor of multi metal and engineering tool products to UK industry. Our business objectives are to provide competitive, bespoke quality products and services on a “just in time” basis. We are totally focused on providing a fast and reliable service to our customers, large and small, to support them in delivering their objectives.

ParkerSteel is part of a larger, extremely well-funded Multinational, £1bn+ conglomerate of Steel businesses, headquartered out of Dubai, employing in excess of 3,000 people.

Our staff are the core of our business and are the most valued asset. This is reflected in the way we are continuously investing and supporting our staff to improve their skills through training and development.

This is facilitated through innovation, clear and consistent communication to all stakeholders, and by commitment and effort to deliver value to all.

**The Role**

As part of an experience team, you will report to the Customer Services Manager.

**_Roles and Responsibilities will include:_**
- Be responsible for contacting a specified group of customers, by telephone to update on any delays or obstacles in production of goods.
- Respond to customer enquiries and queries for the same specified group of customers, on the CS system and making the necessary arrangements to resolve any issues.
- Raise appropriate collection and credit note requests.
- Update the AS400 diary system and/or notepad with details of collection activity or other customer contact.
- Liaise with both Sales Teams and Customers to ensure a smooth and quick resolution of all queries relating to incorrect delivery or an order.
- To have a business like, courteous telephone manner in order that good working relationships may be established with both internal and external customers.
- Answer inbound calls from customers.
- Rectify any CS query on the day of being reported

**The Person**
- Confident & self-motivated
- Ambitious and results driven
- Professional and customer focused
- Have a business like, courteous telephone manner in order that good working relationships may be established with both internal and external customers.

**Benefits include**
- Competitive salary and bonus scheme
- Annual holiday allowance of 20 days (plus 8 days bank holidays), increasing to 25 days after 2 years
- 4 times death in service benefit
- Pension contributions
- On-going development
- If you have the requirements listed to become our **Customer Services Representative**,** please click ‘apply’ today. We’d love to hear from you


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