Customer Assistant Service and Safety

1 month ago


Canterbury, United Kingdom Marks & Spencer Full time

Sunday 1415-2215
Monday 1415-2215
Thursday 1415-2215
Friday 1415-2215

**Key Accountabilities and Measures**
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice

**Key Skills**
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit

**Key Relationships and Stakeholders**
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Canterbury, KENT, ENGLAND;
Canterbury



  • Canterbury, Kent, United Kingdom Marks and Spencer Part time

    SummaryService and Safety AssistantAll the detailsKey Accountabilities and Measures Clearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store Flexible...


  • Canterbury, Kent, United Kingdom MARKS&SPENCER Full time

    Service & Safety Customer Assistant - Maybrook Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations Be knowledgeable of the store, support key marketing...


  • Canterbury, United Kingdom Compass Group Full time

    **More about the role**: Could you bring your spark to Chartwells? Here's what you need to know before applying: **Your key responsibilities will include**: - Preparing delicious, high-quality food that delights our clients and customers - Serving customers, ensuring they receive an easy and seamless personalised experience - Being knowledgeable about the...

  • Customer Assistant

    2 days ago


    Canterbury, Kent, United Kingdom Marks and Spencer Full time

    SummaryCafé Customer AssistantWeek 1Sunday Monday Thursday Saturday Week 2Sunday Monday Wednesday Friday All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store. All new Café employees will be expected to attend a 5-day training program within one of our Regional Bakery Hubs. This may not be your...


  • Canterbury, Kent, United Kingdom MARKS&SPENCER Full time

    Service & Safety Customer Assistant - Maybrook Clearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store Flexible and trained to support other areas...

  • Customer Assistant

    3 weeks ago


    Canterbury, Kent, United Kingdom Marks and Spencer Full time

    SummaryThis job role involves working unsocial hours and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.Working Pattern 16 Hours Weekly - Early Morning04:30am -08:30amAll the detailsPurpose To deliver a great...

  • Customer Assistant

    4 weeks ago


    Canterbury, Kent, United Kingdom Marks and Spencer Full time

    SummaryWeek 1Sunday Tuesday Thursday Saturday Week 2 Sunday Monday Tuesday Thursday All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store. This may not be your base store, but the closest Hub to you. Age Restriction 18 This job role means we can't consider applications from anyone under the age of...


  • Canterbury, United Kingdom Blue Diamond Full time

    Weekend Till and Customer Service Assistant Canterbury Blue Diamond Part-time, temporary and permanent weekend positions available We are seeking a friendly and highly motivated individual with an energetic personality to join our team as a Till and Customer Service Assistant, to assist with the build up to and during our busy peak period. The position...

  • Customer Assistant

    3 weeks ago


    Canterbury, Kent, United Kingdom Marks and Spencer Full time

    SummaryWork PatternEvenings 18:00-22:00All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store, but the closest Hub to you.All the detailsPurpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and...

  • Customer Assistant

    4 weeks ago


    Canterbury, Kent, United Kingdom Marks and Spencer Full time

    SummaryWork Pattern Week 1Monday - 12:30-19:30Tuesday - 12:30-19:30 Friday - 12:00-18:30Saturday - 10:00-17:00Week 2Monday - 10:00-17:00Tuesday - 12:00-18:30Thursday - 12:30-19:30Friday - 13:00-19:30All the detailsPurpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...

  • Customer Assistant

    3 weeks ago


    Canterbury, Kent, United Kingdom Marks and Spencer Full time

    SummaryWeek 1Monday Thursday Friday Saturday Week 2 Sunday Tuesday Thursday Friday All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store, but the closest Hub to you.All the detailsPurpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers...


  • Canterbury, United Kingdom Travis Perkins Full time

    Joining our family as a **Tool Hire Customer Assistant**, you’ll help customers find the tools they need and arrange a hiring contract. It could be anything from earth-movers to drills, but whatever equipment is required, safety will always be your priority. With your support and fantastic service, you’ll have customers singing our praises. **To...


  • Canterbury, United Kingdom Blue Diamond Full time

    Weekend Till and Customer Service Assistant Canterbury Blue Diamond Part-time, temporary and permanent weekend positions available We are seeking a friendly and highly motivated individual with an energetic personality to join our team as a Till and Customer Service Assistant, to assist with the build up to and during our busy peak period. The position...


  • Canterbury, United Kingdom FABB Furniture Full time

    **FABB Furniture part of the AHF **has an exciting opportunity available for a **Retail Customer Assistant **to join our** **team. Joining us on a full time, permanent basis working 39 hours per week, you will receive a competitive basic with an OTE of £24k per annum. **The AHF Difference. **Established in 1979 and specialising in the retail of quality...


  • Canterbury, United Kingdom NFU Mutual Canterbury and Sittingbourne Full time

    NFU Mutual’s Agency in Canterbury & Sittingbourne is currently recruiting for a Customer Service Advisor. As a confident individual, you’ll consistently translate potential into revenue and will relish the challenge to drive growth of a truly customer-focused local business. Attention to detail and excellent communication skills are also key. In return,...


  • Canterbury, United Kingdom The London Institute of Banking and Finance Full time

    **Based: Canterbury and Home based** **Salary: £12,597 per annum (this is a pro-rated amount of the full-time equivalent of £25,194 per annum)** **Hours: 18.75 hours per week, Monday to Friday** **Contract: 12 months** **Do you have experience of working in a busy customer call centre?** **Have you worked within an education or training...


  • Canterbury, United Kingdom Pearson Whiffin Recruitment Ltd Full time

    Customer Service Administrator Up to £25,000 DOE Full time – Permanent East Kent Our client, a value led, family-run company, have an exciting opening for an enthusiastic Customer Service Administrator to join their friendly team.The ideal candidate will have a real passion for Customer Service and a real drive to make a difference within a thriving and...


  • Canterbury, United Kingdom Kent County Council Full time

    Advert The work of the library service is hugely rewarding and every day the front of house teams make a difference to the lives of their customers and local communities. Libraries have a lot more to offer than just books; with reading groups, talks and exhibitions there are activities for every age group - from Baby Rhyme Time to internet classes for older...


  • Canterbury, United Kingdom OCS Group Full time

    **About The Role**: Assisting with a range of kitchen and food service activities. Your main aim will be to carry out a range of catering duties, ensuring a high quality service is provided at all times. You will be working 37.5 hours per week, Monday to Sunday ( 5 days out of 7) hours are between 7:00am till 4:00pm. **You will also**: - Assist with food...

  • Customer Assistant

    19 hours ago


    Canterbury, United Kingdom M&S Full time

    **All the details** **Work Pattern** Sunday 0830-1730 Tuesday 1230-2130 Thursday 1230-2130 Friday 1230-2130 Monday 1230-2130 Thursday 1230-2130 Friday 1230-2130 Saturday 1230-2130 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting...