Service & Safety Customer Assistant
2 weeks ago
**Summary**
Service and Safety Assistant
**All the details**
**Key Accountabilities and Measures**
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice
**Key Skills**
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit
**Key Relationships and Stakeholders**
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks
-
Service and Safety-customer Assistant
1 week ago
Canterbury, Kent, United Kingdom MARKS&SPENCER Full timeService & Safety Customer Assistant - Maybrook Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations Be knowledgeable of the store, support key marketing...
-
Customer Service Assistant
14 hours ago
Canterbury, United Kingdom Compass Group Full time**More about the role**: Could you bring your spark to Chartwells? Here's what you need to know before applying: **Your key responsibilities will include**: - Preparing delicious, high-quality food that delights our clients and customers - Serving customers, ensuring they receive an easy and seamless personalised experience - Being knowledgeable about the...
-
Service & Safety Customer Assistant - Maybrook
2 weeks ago
Canterbury, Kent, United Kingdom Marks and Spencer Part timeSummaryService and Safety AssistantAll the detailsKey Accountabilities and Measures Clearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store Flexible...
-
Canterbury, Kent, United Kingdom MARKS&SPENCER Full timeService & Safety Customer Assistant - Maybrook Clearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store Flexible and trained to support other areas...
-
Till and Customer Service Assistant
16 hours ago
Canterbury, United Kingdom Blue Diamond Full timeWeekend Till and Customer Service Assistant Canterbury Blue Diamond Part-time, temporary and permanent weekend positions available We are seeking a friendly and highly motivated individual with an energetic personality to join our team as a Till and Customer Service Assistant, to assist with the build up to and during our busy peak period. The position...
-
Tool Hire Customer Service Assistant
1 month ago
Canterbury, United Kingdom Travis Perkins Full timeJoining our family as a **Tool Hire Customer Assistant**, you’ll help customers find the tools they need and arrange a hiring contract. It could be anything from earth-movers to drills, but whatever equipment is required, safety will always be your priority. With your support and fantastic service, you’ll have customers singing our praises. **To...
-
Weekend Till and Customer Service Assistant
16 hours ago
Canterbury, United Kingdom Blue Diamond Full timeWeekend Till and Customer Service Assistant Canterbury Blue Diamond Part-time, temporary and permanent weekend positions available We are seeking a friendly and highly motivated individual with an energetic personality to join our team as a Till and Customer Service Assistant, to assist with the build up to and during our busy peak period. The position...
-
Retail Customer Assistant
6 days ago
Canterbury, United Kingdom FABB Furniture Full time**FABB Furniture part of the AHF **has an exciting opportunity available for a **Retail Customer Assistant **to join our** **team. Joining us on a full time, permanent basis working 39 hours per week, you will receive a competitive basic with an OTE of £24k per annum. **The AHF Difference. **Established in 1979 and specialising in the retail of quality...
-
Customer Assistant
2 days ago
Canterbury, Kent, United Kingdom Marks and Spencer Full timeSummaryCafé Customer AssistantWeek 1Sunday Monday Thursday Saturday Week 2Sunday Monday Wednesday Friday All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store. All new Café employees will be expected to attend a 5-day training program within one of our Regional Bakery Hubs. This may not be your...
-
Customer Assistant
3 weeks ago
Canterbury, Kent, United Kingdom Marks and Spencer Full timeSummaryThis job role involves working unsocial hours and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.Working Pattern 16 Hours Weekly - Early Morning04:30am -08:30amAll the detailsPurpose To deliver a great...
-
Customer Service Administrator
12 hours ago
Canterbury, United Kingdom Pearson Whiffin Recruitment Ltd Full timeCustomer Service Administrator Up to £25,000 DOE Full time – Permanent East Kent Our client, a value led, family-run company, have an exciting opening for an enthusiastic Customer Service Administrator to join their friendly team.The ideal candidate will have a real passion for Customer Service and a real drive to make a difference within a thriving and...
-
Customer Assistant
3 weeks ago
Canterbury, Kent, United Kingdom Marks and Spencer Full timeSummaryWeek 1Sunday Tuesday Thursday Saturday Week 2 Sunday Monday Tuesday Thursday All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store. This may not be your base store, but the closest Hub to you. Age Restriction 18 This job role means we can't consider applications from anyone under the age of...
-
Food Service Assistant
1 month ago
Canterbury, United Kingdom OCS Group Full time**About The Role**: Assisting with a range of kitchen and food service activities. Your main aim will be to carry out a range of catering duties, ensuring a high quality service is provided at all times. You will be working 37.5 hours per week, Monday to Sunday ( 5 days out of 7) hours are between 7:00am till 4:00pm. **You will also**: - Assist with food...
-
Customer Support Assistant
4 weeks ago
Canterbury, United Kingdom Kent County Council Full timeAdvert The work of the library service is hugely rewarding and every day the front of house teams make a difference to the lives of their customers and local communities. Libraries have a lot more to offer than just books; with reading groups, talks and exhibitions there are activities for every age group - from Baby Rhyme Time to internet classes for older...
-
Customer Assistant
16 hours ago
Canterbury, United Kingdom M&S Full time**All the details** **Work Pattern** Sunday 0830-1730 Tuesday 1230-2130 Thursday 1230-2130 Friday 1230-2130 Monday 1230-2130 Thursday 1230-2130 Friday 1230-2130 Saturday 1230-2130 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting...
-
Customer Assistant
16 hours ago
Canterbury, United Kingdom M&S Full time**All the details** **WORK PATTERN** WEEK 1 Sunday 07.00 26.00 Mon 1300 2130 Tues 1300 2130 Thur 1330 2130 Fri 1330 2130 WEEK 2 Monday 1230 2130 Tuesday1300 2130 Wednesday 1300 2130 Friday 0500 1300 Sat 0500 1300 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every...
-
Customer Services Representative
4 weeks ago
Canterbury, United Kingdom ParkerSteel Full timeHere at **Parker Steel **we have an exciting opportunity for a **Customer Services Representative **to join our ever growing team at our Canterbury site. You will be working on a **full time, permanent basis, 42.5 hours per week Monday to Friday** and in return, you will receive a **competitive salary of £23,000 per annum.** **The Company** ParkerSteel...
-
Customer Service Coordinator
1 month ago
Canterbury, United Kingdom Huntress Full time**Job Title**: Customer Service Coordinator **Salary**: £20-24,000 **Location**: Canterbury **Key Responsibilities**: - To establish and build strong customer relationships and provide excellent levels of customer service - Prepare all customer quotations and process customer orders through to shipment - Deal with any customer complaints where...
-
Customer Assistant
3 weeks ago
Canterbury, Kent, United Kingdom Marks and Spencer Full timeSummaryWork PatternEvenings 18:00-22:00All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store, but the closest Hub to you.All the detailsPurpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and...
-
Customer Service Agent
4 weeks ago
Canterbury, United Kingdom APCOA PARKING (UK) LTD Full time**The Role**: **Customer Service Agent - Canterbury - £22,672 per annum - Full-time** *** Are you customer focused? Do you pride yourself on excellent people skills? Are you looking for a varied role where no two days are the same? If you answered yes to these questions, then we may have the role for you! A position for a Customer Service Agent has...