1st Line Support Agent

4 weeks ago


Keighley, United Kingdom Fortem People Full time

A well established and forward-thinking IT Support & Consultancy company based in Crossroads, are looking for **1st Line Support Agent**. The role is temporary; however they would prefer to hire someone on a permanent contract

The position is full time and working hours are **9.00 - 5.30 Monday to Friday** for hourly rate of £10.90

**Main responsibilities will include**
- Answering the telephone to numerous clients
- Logging support calls on internal systems
- Working on and resolving basic IT issues
- Responding to clients with resolutions to issues logged
- Adhering to company policies and procedures
- Liaising with internal departments to find resolutions
- Escalation of issues to supervisors or managers if unresolved

**Skills required**
- Organised
- Fantastic administration skills
- Good attention to detail
- Strong IT and system skills
- Great telephone manner
- An interest in IT or learning the trade would be preferable - full training would be given
- Ability to drive or get to Cross Roads

The company will soon be **trialling a 4 day week** for 2 months.

**Job Types**: Full-time, Temporary contract, Temp to perm

**Salary**: £10.90 per hour

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Keighley, West Yorkshire: reliably commute or plan to relocate before starting work (required)

Work Location: One location


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