Junior Helpdesk Engineer
1 day ago
An exciting new opportunity in one of our well established, global investment companies
About the Company
Our client offers trusted investment banking advisors to business owners and senior executives of leading private equity firms and public and privately held companies around the world. Their advisory services include mergers and acquisitions, debt advisory,growth equity and restructuring for the mid-market. They also provide valuations and fairness opinions and joint venture and partnering advisory services.
As one tightly integrated team 700 professionals across 22 offices, they offer an unobstructed independent perspective, backed by superb execution and a deep commitment to client success. With extensive industry knowledge and relationships, timely market intelligenceand strategic insights, they forge deep, productive client relationships that endure for decades.
About the Role
The role provides an excellent opportunity to work in a demanding and dynamic IT environment. A Helpdesk Engineer will be given the opportunity to hone their PC hardware and software troubleshooting skills while gaining experience with advanced technical challengesof a multi-office international network.
The Helpdesk Engineer will assist as the help desk for employees and provide day to day support of all end user systems including Windows based notebook and desktop PCs, telephones, mobile devices (iPhone/iPad/Android/etc), and a variety of other software andbusiness systems.
Key Duties
- 1st call help desk support for approximately 700 employees across multiple offices.
- Troubleshoot and repair hardware and software.
- Configure and deploy new hardware and software.
- Support and maintain conferencing and AV technology.
- Interface with technical support from vendors and suppliers.
- Management of relationships with IT related vendors.
- Provide support to IT management.
- Helpdesk Engineer may be on call after hours as needed.
Required Skills & Experience
- Preferred a degree (2:2 or higher) from a recognised European university.
- Proficient in English, both written and verbal; Proficiency in other European languages is a plus.
Key Competencies
- Strong writing and verbal communication skills.
- Must demonstrate strong interest in Tech and have good troubleshooting skills
- Be team-oriented and possess strong integrity and professionalism;
- Strong technical aptitude; and
- Strong communication skills.
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