Customer Service Advisor

2 weeks ago

Peasedown St John, United Kingdom CARE Fertility Full time

Would you love a job where you can really help people?
- As a Customer Service Advisor (or Carepals Patient Advisor as we’ll call you) you’ll be instrumental in guiding patients through their treatment journey at Care Fertility.
- You’ll provide support and guidance to our patients at every stage of their journey, arranging appointments, signposting to other Care services, raising quotations and invoices, taking payments, and sending patient treatment information. You’ll help answer frequently asked questions and know which department to direct them too if you are unable answer. You’ll be supporting our patients to get their treatment started as quickly as possible to prevent any unnecessary delays.
- Answering calls for the Care group and providing 121 Carepals Support Sessions for new patients, there is a strong customer service focus and you’re be able to provide a gold standard service.
- You’ll be part of a great team who provide a positive link to our patients, and help them to create a family.
- There’s a comprehensive training scheme in place lasting around 6 weeks which will be based at our Bath Clinic (Roman Way, Peasedown St John, Bath BA2 8SG).About you
- You have strong previous customer service and/or sales through service experience (preferably in a telephony/contact centre environment but not essential). Previous experience of working in a medical environment would be a good advantage, as you’ll have a better understanding of the role. You have a calm demeanor, and you’re empathetic and caring when speaking with our patients about their treatment and treatment outcomes.
- As it’s a hybrid role, you’re able to work well alone but are an active member of the team who supports and engages with others. You’re as comfortable building good rapport with the multi-disciplinary teams in our clinics as you are with patients.
- You have a strong understanding of delivering excellence for people. You have impeccable verbal and written communication skills as you’ll be dealing with people from all backgrounds and disciplines, making and taking calls, delivering a high-quality patient experience - you’ll be acting as a Care Fertility ambassador in all of your interactions.Location/Benefits
- There’s a comprehensive training scheme in place lasting around 6 weeks which will be based at our Bath Clinic (Roman Way, Peasedown St John, Bath BA2 8SG).
- After that, it’s a hybrid role where you will work from the clinic a minimum of 3 days a week.
- Working 8hrs a day on a rota between 08:00-18:00, Mon-Sat (working approx 1 Saturday in 6).
- In a company where hard work and great results are recognised, you can look forward to a supportive culture of collaboration where we value each other.- Salary of £22,000 (increasing to £23,500 after completion of probationary period)
- 33 Days annual leave (inc. public holidays)
- Pension scheme
- Life assurance
- A range of flexible benefits to suit your needs.

About us
- We’re Care Fertility, the largest private provider of IVF and fertility treatment in the UK.
- We draw on the knowledge of our wider team of over 600 dedicated doctors, embryologists, nurses and support teams who all work together to ensure our patients get the very best fertility treatment.
- We are leading the future of fertility healthcare and we help our patients through the most innovative science supported by exceptional and intuitive digital experience.
- We don’t just care, we are Care.

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