Digital Transformation Lead Support Officer

8 months ago


Warwick, United Kingdom Innovate Healthcare Services Full time

Management Manage and organise own workload and that of others. To plan and manage work patterns for the Digital Transformation Support Officer Team. Preparation and Evaluation Develop support materials for end-users. Carry out performance assessments to determine the skills gaps between current and desirable skill levels.

Deliver an appropriate mix of formal and informal skills support activities. Log and record all support activity and its outcome Obtain feedback using an evaluation process, record and monitor the quality of support making improvements in service delivery where required. Provide feedback and encouragement to learners and offer progression opportunities. Identify development opportunities additional / specific needs and provide further support and assistance to those users who require it.

Assist in the maintenance and provision of management information and statistics in relation to the needs of the department. Ensure that all support materials meet relevant quality criteria and are reviewed in accordance with quality management processes. Scheduling of rotas and rosters for the Support Officer team. To support the management of the DT Support Officer MS Teams channel.

Undertake system administration including set-up and access to the IT computer network ensuring the IM&T security policy is adhered to by staff. Responsible for implementation and support of systems including new versions testing up grades, software support and on-going development, systems administration and user set-up.



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