Night Time Concierge

3 months ago


Thetford, United Kingdom Access Community Trust Full time

**About the organisation**:operating for over 45 years, Access Community Trust is a multi-award winning charity and provider of housing, youth services, health/wellbeing and employability services across Suffolk and Norfolk. Our ambition is to deliver a service driven by passion and enthusiasm that reaches all vulnerable and socially excluded/isolated people without exception.

We are looking for energetic and enthusiastic Concierge to join the Access Community Trust team in Thetford. You will be based between two sites in Thetford which provide expert assistance for people who are homeless or in need of high-quality temporary emergency accommodation in a safe and secure environment.

**Hours**: Shifts are either on a 4 on/4 off rolling basis or casual (zero hours). Shifts are usually 10.5 hours including a half hour unpaid break (waking nights).

**Pay**: Base rate of £10.90 per hour, with an additional £1.50 enhancement paid for hours worked between the hours of Midnight - 6am.

**About you**:you will be a confident, friendly person with a "want to help" attitude. You will thrive in a busy environment and flexible to work across the services. Previous Experience in a similar role would be advantageous. You will have good problem solving skills, be resilient and have excellent communication skills.

**Some key responsibilities include**:

- Maintaining a visible presence in and around the building.
- Patrolling the entire premises (internally and externally) on a regular basis.
- Checking to ensure the integrity of the building is maintained.
- Providing a professional, secure and friendly front of house access control service and reception service.
- To be a first point of call when dealing with emergencies, e.g. fire, medical, police etc. and to manage such emergencies appropriately.
- Ensuring all rooms can be accessed by residents and replacement keys/locks be provided where necessary.
- To undertake domestic duties including cleaning stairs, offices, communal areas and toilets.

**A full job description is available on request**
- Effective communication skills both written and verbal
- An empathetic and sensitive approach to people
- Reliable / Flexible
- Be a positive role model

You will work and learn alongside some talented individuals, where you can benefit from exciting paid-for opportunities, such as supported training and personal development.

Access Community Trust is committed to safeguarding and promoting the welfare of all its young people and vulnerable adults using our services and expect all staff and volunteers to share this commitment.

**Job Types**: Full-time, Permanent

**Salary**: £10.90-£12.40 per hour

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Private medical insurance
- Sick pay
- Store discount
- Wellness programme

Schedule:

- 10 hour shift
- Night shift

Licence/Certification:

- Driving Licence (preferred)

Shift availability:

- Overnight shift (required)

Work Location: In person


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