Client Delivery Team Leader
7 months ago
We are looking for an experienced **Client Delivery Team Leader **to join our team. This person would ensure all administration for life, pensions and investments submitted business is effectively managed to completion/issue in a timely manner, and that all service levels are met.
**Responsibilities**:
- Ensure that the team members meet defined service levels
- Redistribute work throughout the teams as required
- Assist in recruitment of new members of the team and train these members whilst maintaining development logs
- Complete monthly 1-2-1s for the team and communicate any changes in a positive and constructive manner
**Client Delivery**:
- Client Servicing: including creating new client packs, preparing and processing authority letters, and ensuring relevant documents are uploaded
- Compliance: performing relevant anti money laundering checks, and checking compliance documentation is completed
- New Business Submission: use client database to track new business and current position, updating planner accordingly
**Skills**:
- Must have excellent understanding of the financial planning process
- Must have excellent communication skills and telephone manner
**Requirements**:
- Experience in a Financial Services Administration Role
- Team Leader / Management Experience
**Essential**:
- Proficient IT skills, basic spread sheet and database knowledge
- Good planning and effective organisational skills
- Honesty and integrity
- Methodological approach to work
Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy.
**Our Diversity, Equity and Inclusion Mission**
At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.
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