Service Designer

3 weeks ago

London, United Kingdom Trust In Soda Full time

**SERVICE DESIGNER**
**Start: ASAP**
**Length: 3 Months**
**Location: Remote**
**Rate: £500PD - £600PD**
**IR35 Status: Outside**
As a service designer, you'll work with a multidisciplinary team at an American born consultancy working with a government-owned company to design the end-to-end journey of a service to allow a user to complete their goal and the government deliver a policyintent. You may be involved the creation of, or change to, transactions, products and content across both digital and offline channels
We have an active user-centred design community. You'll be supported by a Senior Service Designer as well as through training and informal opportunities like shadowing.
As this role is working within the public sector, GDS experience and supporting through assessments is a must.
**Responsibilities and Activities**:

- Gain an understanding of policy and organisational intents as well as a clear understanding of user needs help to plan user research and collaboratively analysing and synthesising the results of user research
- Analyse failure within existing services, identifying root causes for that failure and creating recommendations to address that failure
- Map current service journeys and creating blueprints for improved and/or new services deliver your research information through a combination of presentations at show and tells, stand-ups and wider team meetings, designing and maintaining research outputson the team wall and creating formal reports;
- Establish collaborative working practices with content designers, product managers and developers, turning your designs into stories and actions that lead to valuable service improvements and solutions.
**Background**:

- Ability to collaborate with information architects, content architects and other data architects to
- support common goals and approaches.
- Ability to collaborate with business analysts and data stewards to assess model fit for use.
- Demonstrated ability to meet schedules and multi-task.
- Excellent oral and written communications skills in both technical and client facing situations.
- Must be a team player, receptive to new ideas and concepts and willing to embrace them when final determinations are made.
- Experience in high-volume, transaction processing productions systems
**Additional Desired Skills**:
We are looking for someone with the following skills, experience and knowledge:

- Experience designing services that meet user needs and are delivered through integrated digital and/or non-digital services experience planning and doing continuous service design in a multidisciplinary team will be essential, as will the experience of involvingyour team in research activities, analysis and synthesis;
- Experience leading the analysis and synthesis of outputs from workshops and other research/design activity, for instance, user journeys and service flows experience of being able to quickly understand the social and technological context of services; understandingof the diversity of users of government services and illustrate how you would include all kinds of users in appropriate research activities to help teams deliver accessible services.
- Some knowledge of current technologies used to build and operate digital services, and the different technical roles will be highly desirable;
- Experience working on public service design, especially local public service design an advantage

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