Service Improvement Officer
3 months ago
**The Role**
Are you looking for a new role where you can really utilise your analytical and research skills? Do you have the ability to work with a broad range of stakeholders, understand the challenges our operational teams face and provide realistic service improvements backed up by data? If the answers yes, we want to hear from you
As a Service Improvement Officer, you’ll identify service improvements in our operations and processes to improve outcomes for our tenants. You’ll provide high quality analytical support, interrogating data and providing reports to ensure effective continuous improvement of our services. Using your problem-solving skills, you’ll resolve issues and implement learning across the organisation, with a focus on delivering quality, whilst working effectively with your stakeholders.
By joining us, you’ll get involved in a variety of projects with stakeholders from all areas of the business, delivering meaningful work that has a real impact on our tenants. If you’re looking for a role where you can really make a difference to our services, please read on
- Experience of undertaking thorough research to understand a business problem, scrutinising business processes and procedures to identify service improvements that drive continuous improvement.
- Experience of investigating and analysing data in a regulated environment.
- Experience of producing high quality, evidence-based recommendations, reports and/or action plans, and presenting service improvements back to a variety of stakeholders
- Experience of using Excel to analyse large datasets - experience of working SQL and PowerBI would interest us, but training will be provided.
- We’re a Smart Working organisation where you can expect to be present in the office for 3 days a week - in a role where effective collaboration with stakeholders across the business is key, this is important to us. We're happy to discuss individual needs, such as childcare or other caring responsibilities, to understand how we can support you in the role._
**Who are Midland Heart? **We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.
- We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role._
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