Service Improvement Manager

7 days ago


Birmingham, Birmingham, United Kingdom DiSRUPT Recruitment Agency | B Corp Full time

Service Improvement Manager - Transformation Expert

DiSRUPT Recruitment Agency | B Corp is seeking a highly skilled Service Improvement Manager - Transformation Expert to drive continuous improvement and support service excellence for a large and complex Government contract. As a key member of our team, you will be responsible for managing and keeping up-to-date all information and data on the obligations under the contract, utilizing Management Information and data to shape continuous improvement in service delivery.

Key Responsibilities:

  • Manage and maintain accurate records of contract obligations and performance metrics
  • Develop and implement data-driven strategies to improve service delivery and quality
  • Collaborate with cross-functional teams to identify areas for improvement and develop solutions
  • Design and implement change management projects, including impact assessments, risk analysis, and evaluation methods
  • Present proposals to stakeholders to achieve continuous improvement and meet contractual obligations
  • Conduct research on new systems and innovations to support improvement and service delivery

Requirements:

  • PRINCE 2 qualification or equivalent experience
  • Knowledge of performance improvement tools and techniques, including impact assessments and data analysis
  • Strong analytical and problem-solving skills, with ability to think critically and develop solutions
  • Experience in contributing to the design and delivery of end-to-end change management processes
  • Negotiation and influencing skills to manage stakeholder expectations and overcome barriers
  • Excellent organizational skills, attention to detail, and ability to manage competing priorities
  • Strong data management and IT skills, with experience in Microsoft Office and database systems


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