Support Helpdesk

3 weeks ago

Edinburgh, United Kingdom HRC Recruitment Full time

Customer Support Helpdesk

Salary - £23,000 - £26,0000 DOE

Would you like the opportunity to work for a top financial services company as helpdesk support?

Based in Edinburgh this role offers hybrid working with only 3 days per week spent in the office, 2 days working from home

**Specific Role Responsibilities**
- Issue Management - analyse, investigate, and allocate for resolution and closure for all issues;
- Service Support - support the Service Managers in delivering services within KPIs, SLAs and contractual obligations;
- Monitor issues log; to maintain the quality of information on the issue log to allow for full investigation, resolution, and closure of all queries;
- Diagnosis and Problem Solving: Identify, troubleshoot and resolve production issues;
- Work with developers, analysts and testers to ensure that production fixes and business process changes are fit for purpose;
- Project Handover - facilitate the transition between project support and production support for all change;
- Change Management - support testing and release process for production fixes;
- To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment.

**Experience required**
- University degree qualified (2.1) or equivalent.
- Ability to learn quickly in a dynamic fast-paced industry.
- Enjoy working as part of a high performance team.
- Passionate about creating innovative solutions for customers.
- Highly logical.
- Highly self motivated and directed, confident, independent, able to take initiative and with a delivery focused working style.
- Superior analytical thinking and keen attention to detail.
- Proven problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Excellent organisational, administration and time management skills.
- Good team communication skills, confident in dealing with internal and external clients.
- Highly developed written and oral communication skills.
- Interest / familiarity with financial markets and products.

If you are keen please get in touch with Kirsty Scott to find out more.

**Job Type**: Permanent

**Salary**: £23,000.00-£26,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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