Trainee Office Assistant
7 months ago
**Purpose of Role**
You will start off with a structured induction programme getting an overview of our milk and general haulage operations throughout the UK. Whilst the role will be predominately office based, as part of your induction you’ll go out on the road to experience our full supply chain, from farm milk collection to general haulage.
You’ll then rotate through our traffic office functions learning key jobs such as resource planning, scheduling, routing, service planning, customer service, audit and compliance. You’ll be communicating with our managers, drivers, farmers, dairies and general haulage customers such as Pets at Home and Curries Knowhow. You’ll also spend a bit of time in the yard to understand more practical aspects of the operation.
What happens next will largely depend on how successful you are and where we think your skillset lies. This might be moving into a Shift Planners role, a general Traffic Management role or administration duties.
**Learning programme (responsibilities will develop over time)**
2. Providing a professional and effective first point of contact for any driver issues eg collection/delivery queries and issues, delays, RTAs etc. Again, escalating any issues if necessary.
3. General admin including data input and filing.
4. Supporting existing team with vehicle and staffing allocation, scheduling and route planning.
5. Ensuring that drivers are given correct route and delivery/collection information.
6. Reviewing daily check sheets.
7. Liaising with vehicle maintenance department for vehicle servicing and unplanned maintenance.
8. Escalating any serious issues to management.
9. Helping other site personnel as and when required.
**Experience, knowledge & skills requirement**
- An interest in logistics.
- Motivated and hard working.
- A desire to learn and do well.
- A good communicator.
- Able to listen carefully and follow instructions.
- A good standard of literacy and numeracy (at National 4 or above, numbers and organisational skills are a big part of this role)
- Basic IT skills including Excel and the ability to quickly learn the use of our internal planning systems.
**Job Types**: Full-time, Permanent
**Salary**: From £6.40 per hour
Expected hours: 35 per week
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
Work Location: In person
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