Pensions Administrator

3 months ago

Sheffield, United Kingdom Aviva Full time

**Pensions Administrator
- Salary of Circa £30,000**

**Location - York or Sheffield**

**Contract
- 9 months**

Are you someone who is highly motivated, with a desire to help our customers by understanding their needs and motivations? Are you amazing at building relationships with customers? Then this is the perfect opportunity for you to join an ever growing company.

**Previous experience of working in pensions is essential for this position due to it being an initial 9 month contract with limited training.**

**A bit about the job**:
This is a 9 month Fixed term contract where you will be working on an exciting project, delivering project based changes around the changes in pension age, specifically investigating cases where customers have a right to a protected pension age and ensuring policy records are marked up correctly.

In this role you will maintain and develop relationships with product owners, providing support on the technical aspects of the platforms whilst resolving queries and provide guidance to platform support roles and escalate more complex/unfamiliar problems to team leaders and managers.

You will utilise your skills and knowledge of the sales platforms and the processes and tools to take responsibility of maximising the usage of the platforms and for customers to view the appropriate propositions on the platforms, resolving problems according to Aviva processes and procedures.

A key function of this role is supporting the delivery of good customer outcomes through all activities and deliverables, enabling us to act in good faith towards customers, avoid causing foreseeable harm and enable and support our customers to pursue their financial objectives. To succeed in this role, you will be highly motivated, with a desire to help our customers by understanding their needs and motivations.

A knowledge of the transfer process and/or customer corrections would be helpful but a can-do attitude and determination to kill complexity is essential.

**Skills and experience we’re looking for**:

- Knowledge of pension administration, ideally with an understanding of transfer processes and/or customer corrections
- Ability to adapt and react quickly & positively to change
- Understand the needs of the customer to ensure they are treated fairly
- Creative thinker and customer obsessed, always putting the customer first
- Strong communication kills with a proven background in Customer Services

**What you’ll get for this role**:
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting **salary** of Circa £30,000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva’s.
- Generous **pension** scheme - Aviva will contribute up to 14%, depending on what you put in.
- 29 days **holiday** plus bank holidays, and you can choose to buy or sell up to 5 days
- Make your money go further - Up to 40% **discount on Aviva products**, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our **Matching Share Plan **and share in the success of Aviva with our **Save As You Earn** scheme
- Brilliantly **supportive policies** including parental and carer’s leave
- **Flexible benefits** to suit you, including **sustainability options** such as cycle to work
- Make a difference, be part of our **Aviva Communities**and use your 3 **paid volunteering days to help others**:

- We take your **wellbeing** seriously with lots of support and tools

**Aviva is for everyone**:
We’re inclusive and welcome everyone

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working -spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

**Job Types**: Full-time, Contract
Contract length: 9 months

**Salary**: Up to £30,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: Hybrid remote in Sheffield S11 8JJ

Reference ID: R-131082

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