Demand Hub Call Hander

3 weeks ago


Huntingdon, United Kingdom Cambridgeshire Constabulary Full time

Cambridgeshire Constabulary is offering the exciting opportunity for a permanent role in its Demand Hub. The Demand Hub is an initiative which sees police officers and staff working together, carrying out a variety of different functions, including emergency and non-emergency (999/101) call handling.

The Hub, based at police headquarters in Huntingdon, is open seven days a week, 365 days a year. There are full and part-time positions available. Applicants will work flexibly, including weekends and evenings, answering emergency and non-emergency calls. Additionally, you will be responsible for speaking to victims of crime and creating detailed and accurate reports directly into force systems.

As one of the team, you’ll receive extensive training and on-the-job support to prepare you for the challenging variety of calls and roles ahead. No matter what type of call comes in, your compassion, patience and professionalism must not waiver and that means thinking on your feet while providing reassurance. You will obtain relevant information to enable the correct deployment of appropriate police responses, as well as acting as a telephone investigator to ensure the correct investigation of crime. In return we will offer you an attractive salary and a busy operational role where you can play a key part in protecting the public from harm.

Starting salary for full time staff members is £32,930 broken down as follows: £24,576 basic salary, £4915 shift allowance, £3439 weekend working allowance.

For further information on this role, please contact Demand Hub Contact Manager; Tracy Blackwood on 01480 428100.

**Everyone at **Cambridgeshire Constabulary** take personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing reasonable adjustments, wherever needed so everyone feels welcome and can flourish.



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