Call Centre Operative

2 weeks ago

Huntingdon, United Kingdom Vindis Group Full time

**A Little Bit About Us**:
The Vindis Group is seeking to appoint a Call Centre Operative to join its team.

As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Companys heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success.

In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in Progressive Leadership and Valuing Employees; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UKs National Learning Centre.

**How We Value Our Employees**:
All team members are provided with access to the following:

- The Vindis Perkbox Benefits Scheme, which offers a host of significantly discounted options e.g. holidays, gym memberships, cinema tickets, supermarket vouchers etc.
- An Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much as we do and drive them at affordable prices.
- A Life Assurance policy, at no cost to yourself.
- 24/7 access to our Employee Assistance Programme. This is in conjunction with our #SpeakAware campaign, which focuses on employee wellbeing and positive mental health.

**Key Role Responsibilities**:
As a Call Centre Operative you will be an integral member of the Customer Hub team. Your key responsibilities will include:

- Executing all elements of the Aftersales Experience, in accordance with the expected methods/standards.
- Maintaining all records in a complete and accurate manner.
- Ensure that internal processes are executed in accordance with the training/guidance given e.g. capturing and updating customers details; responding to customers via Live Chat & Telephone Calls.
- Effectively utilising the tools and resources available to you to become a specialist in your area.
- Being integral in championing and maintaining a culture of customer service excellence; ensuring that the expectations and requirements of customers are delivered upon and demonstrate alignment with, and engagement in, a robust customer communication strategy.
- Maximising upon every available opportunity to improve the successes of your immediate team and the wider business by ensuring that customers are aware of any relevant and/or necessary additional products and services.

**Prerequisites**:

- Good communication skills.
- Customer service experience.
- Good Attention to detail.
- Sales focused.

This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation.

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