Planner

**Domaine**: Fonctions Supports/Support administratif
- **Type d'emploi**: Standard
- **Temps de travail**:
**Equans is looking for a Planner to join our team based in Lewisham on a permanent basis. This is a full time role working 40 hours per week. On offer is a salary of £25,000 - £30,000, based on skills and experience as well as benefits package.**

**General Overview**:
You will be working as part of our cross functional team providing administration and emergency and routine call handling/scheduling service for our client(s). You will be one of the first points of contact for our internal/external customers and suppliers, representing Equans, and will be ensuring that the information is correct and ready to manage.

Working within our operational team you will be aiding all stakeholders needs through to completion. You will be responsible for the proactive/reactive co-ordination of all service requirements and, ensuring jobs are accurately diagnosed, prioritised and that the correct engineer is dispatched, whilst ensuring high levels of customer service and adherence to client KPI’s at all times to ensure compliance.

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**What will you deliver?**:

- Take customer repair orders, obtaining full repair information and complying with data protection checks where required, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy, practice and KPI targets, whilst maintaining a high level of customer satisfaction at all time
- Plan & dispatch works directly to delivery staff via our software solutions, ensuring they have the correct information and skillset to ensure a first-time fix and leave the property in good working order
- Control workload efficiently to include both internal and external customer satisfaction, this includes the responsibility of controlling all procedures related to the identification, priorities, and resolution, highlighting any potential risks within operational, systems or process to key management
- Co-ordinate and monitor the tracking of parts required and outstanding work required to ensure all jobs are completed swiftly in line with client KPIs
- Communicate effectively with customers both internal/external to ensure policies, procedures and expectations are being adhered to and met, highlighting any potential risks within operational, systems or process to key management
- Undertake other administrative tasks as directed by the Team Leader/ Manager
- Any other reasonable management request.

**What can we offer you?**:
On offer is a salary of £25,000 - £30,000, based on skills and experience as well as benefits package, which includes;
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app

**Who are we looking for?**:

- Planning/scheduling experience
- Experience in the Social Housing industry (Desirable)
- Previous experience in an administrative role
- Proven excellent customer service experience
- Knowledge of all MS Office packages
- Good verbal and written communicator
- Be customer focused and deliver exceptional customer service.

**Who are we?**:
Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

**What’s next?**:

- At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBT