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Customer Acceptance Advisor

4 months ago

Brunswick Business Park, United Kingdom Slater & Gordon (UK) LLP Full time

Are you looking for a role in a fast-paced call centre environment?
- Do you want to work for a leading consumer law firm?
- Do you have an interest in providing quality customer service?

**Job Specifics**

**You will play a key role at Slater and Gordon and will be our customer’s first point of contact within the business, answering calls via a dialler system and will be based in our Liverpool call centre.**

We offer fantastic, in-house training that will require your full attendance throughout the first 3 weeks which will be Monday - Friday 09:00 - 5.30pm

You will then be required to work 5 days, shift pattern rotational between Monday to Saturday 8am to 8pm, for example 8am - 4.30pm. 9am - 5.30pm, 10am - 6.30pm, 11.30am -8pm

Saturday shifts are worked on a rotation with a day in lieu, so if you work a Saturday, you can have a day off within the week. You can work from home on a Saturday, and full equipment is provided

**Responsibilities Include**:

- Working on a dialler system to manage inbound and outbound customer enquiries
- Working in a fast-paced call centre environment, giving our customers the best experience possible
- Understanding the needs of clients, empathising, and always providing a high level of client care.
- Engage with customers in a friendly and professional manner while actively listening to their concerns, receiving new enquiries
- Offer support and solutions to customers in accordance with the company's customer service policies.

**About You**:

- Excellent communication skills both verbal and written, great attention to detail
- Passionate about delivering exceptional customer service
- A positive can-do attitude
- Able to work at our Liverpool call centre on a full time basis

**What we offer in return**:

- The Liverpool office has fantastic transport links, and we offer all our employees free parking, working in a scenic location with beautiful views along the waterfront
- We want our employees to have a great work life balance, which is why we have a 37.5 hour working week, and you work from home when you work a Saturday
- The opportunity to complete your Level 3 Customer Service apprenticeship, fully funded by us
- 25 days holiday allowance per year, plus the option to purchase an extra 5 days
- Pension scheme, health cash plan, life assurance and income protection insurance
- The opportunity to develop a rewarding and successful career with an award
- winning law firm, countless opportunities for career progression and fantastic monthly incentives

**Company Values**: We do what we say we will. We own it. We sort it. We don’t wait, we create. We respect and encourage each other. We make time to live