Customer Care Advisor

7 months ago


Park, United Kingdom Greggs Full time

About the role
- This is a part-time role working 2 days a week (14 hours per week). The role is mainly to cover weekend shifts, either Friday and Saturday, Saturday and Sunday, or Sunday and Monday.
- We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
- The base location for this role is Newcastle Upon Tyne

What you'll do
As a Customer Care Advisor, you will:

- Respond to customers publicly and privately on social media platforms such as Facebook, Twitter and Instagram
- Respond to customer phone calls
- Deal with a wide range of customer feedback and use it to continually improve our customer experience
- Be the first point of contact for customers that use our Greggs Rewards app, helping to support them through any issues in the first instance before passing through to our App Developers for further investigation

About you
You will fit right into this role if you can demonstrate:

- A passion for and a track record in delivering the Best Customer Service
- Great attention to detail whilst working at pace and the ability to work under pressure
- Excellent written and verbal communication skills
- A professional and polite telephone manner
- Computer literate - with good knowledge of Excel, Word and PowerPoint
- The ability to deliver creative solutions to problem solving
- IT skills including Microsoft 365; SharePoint, Word, Excel, Outlook, PowerPoint, and Teams
- Previous experience of complaints resolution, is desirable
- Enjoying being part of a hard-working team, sharing the same end goal, and celebrating results together
- Are supportive of an inclusive culture - recognising and valuing that difference is good
- Want to develop and are ready to work alongside some great people and have lots of fun on your Greggs journey

About Greggs
Here at Greggs, we love what we do, and we have fun What makes Greggs so special is our culture - the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.

Vacancy Information
We have a fantastic opportunity to join the Customer Care team at Greggs as a Customer Care Advisor on a part time basis.

We can offer you:

- 21 days (4.2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
- Colleague discount, up to 50% off our own-produced products
- Paid breaks
- Free hot drinks while on a shift break
- Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year
- Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
- Career progression and learning and development
- Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
- Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
- A company who cares about our communities; the environment and being a better business Click here to read about The Greggs Pledge
- Colleague Networks - internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another


  • Customer Care Advisor

    6 months ago


    Park, United Kingdom Greggs Full time

    About the role - This is a full-time role (35 hours per week) however flexibility in this will be considered - Shifts for this role are 5 days across Monday to Sunday, shifts will be between the hours of 7am and 9pm - We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of...


  • Selly Park, United Kingdom CV-Library Full time

    Are you passionate about supporting customers and providing resolutions? This Customer Service Advisor role will suit someone with excellent communication skills who is focussed on creating resolutions for customers. This is a long term interim opportunity to provide customer service support via email, online chat and over the telephone. You will be working...


  • Trafford Park, United Kingdom CV-Library Full time

    Customer Service Advisor 4 months Monday – Friday 08:30 – 17:00 £12.82 p/h Trafford Park, Manchester ** You must be available for an immediate start ** Winsearch is working with a leading manufacturing business to appoint an experienced Customer Service Advisor, on a temporary on-going basis in Trafford Park. Customer Service...

  • Care Services Liaison

    1 month ago


    Worcester Park, Greater London, United Kingdom Corinium Care Full time

    About the RoleAs a Client Services Advisor at Corinium Care, you will be the first point of contact for potential clients, driving new client registrations and meeting monthly sales targets. Your excellent brand and product knowledge will ensure that clients receive tailored solutions to meet their needs.Key ResponsibilitiesProvide exceptional customer...

  • Client Service Advisor

    6 months ago


    Worcester Park, United Kingdom Corinium Care Full time

    About The Role Client Services Advisor – Worcester Park - £30-£40k dependent on skills and experience, plus bonus. Are you a motivated self-starter with a passion for healthcare? Do you want to make a meaningful impact with a recognised and outstanding-rated care provider? If so, we want to hear from you! As...


  • Sunderland Enterprise Park, United Kingdom Barclays Bank PLC Full time

    As a Senior Customer Service Advisor within our Video team, you'll work with customers on an appointment bases only to open youth accounts. You'll book up to 8 appointments per day to support our customers, therefore diary management is key. Experience within a customer facing role will be beneficial within this position.If we receive a high volume...


  • Park Royal, United Kingdom Adecco Full time

    Are you a strong communicator with a passion for providing exceptional customer service? Are you interested in working with a premium food brand? Our client, a leading food organisation, is seeking a Customer Service Advisor on a temporary basis to join their dynamic team in London. As a Customer Service Advisor, you will be the first point of contact for...


  • Park Royal, United Kingdom CV-Library Full time

    Are you a strong communicator with a passion for providing exceptional customer service? Are you interested in working with a premium food brand? Our client, a leading food organisation, is seeking a Customer Service Advisor on a temporary basis to join their dynamic team in London. As a Customer Service Advisor, you will be the first point of contact for...


  • Sunderland Enterprise Park, United Kingdom Barclays Bank PLC Full time

    As a Barclays Customer Service Advisor, you’ll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You’ll have empathy, understanding and a passion for delivering excellent customer service. Full training will be provided, and you’ll be...

  • Telesales Advisor

    6 months ago


    Park, United Kingdom KC Group Full time

    Excellent communication skills - Polite telephone manner - Telesales experience - **Duties for the role of Telesales Advisor will include**:_ - Calling Leads - Cold calling - Dealing with enquiries - To ensure the customer understands what we do as a company. - **Key information for the role of Telesales Advisor**:_ - Flexible hours - Full time or part...


  • Alderley Park, United Kingdom Barlow Wood Recruitment Full time

    CUSTOMER SERVICE ADVISOR ALDERLEY PARK £22, 000 + BONUS + BENEFITS HYBRID WORKING - 3 DAYS IN OFFICE / 2 DAYS AT HOME Mon to Thurs 9am - 5.30pM/Fri 5pm finish Our client a global company have recently been recognised as a three star world class employer. They are seeking two customer focused individuals to join their Customer Service team. These are...


  • Trafford Park, Trafford, United Kingdom CV-Library Full time

    Job Overview: Advancing People Multilingual seeks a Danish Speaking Customer Advisor to contribute to our mission of delivering top-notch customer care services to the Danish speaking market.">Responsibilities:Engage with customers via phone and email, ensuring prompt and professional responsesProcess web-based queries with diligence and efficiencyGenerate...


  • Trafford Park, United Kingdom Winsearch Full time

    Bilingual Customer Service Advisor (Polish & English) Trafford Park (Office Based £11.45 per hour – 40 hours minimum per week (£23,861) Bonus Permanent Contract Monday – Friday 11:00 – 21:00 Plus One Saturday every month 08:00 – 16:00 Customer Service Advisor The Role Winsearch UK is currently working with a Food manufacturing business to...


  • Trafford Park, United Kingdom CV-Library Full time

    Bilingual Customer Service Advisor (Polish & English) Trafford Park (Office Based £11.45 per hour – 40 hours minimum per week (£23,861) Bonus Permanent Contract Monday – Friday 11:00 – 21:00 Plus One Saturday every month 08:00 – 16:00 Customer Service Advisor The Role Winsearch UK is currently working with a Food...


  • Sunderland Enterprise Park, United Kingdom Barclays Bank PLC Full time

    Join our Sunderland team as a Specialist Customer Service Advisor, where you’ll be the first point of contact for our customers by providing assistance and guidance to each customer displaying empathy, understanding and a passion for delivering excellent customer service, giving a personal touch ensuring they feel valued and respected. You’ll be placed...


  • Park, United Kingdom Hunterwell Recruitment Ltd Full time

    I’m looking for a Customer Care Coordinator on behalf of an award-winning house builder in their Berkshire based office. Ideally, you’ll have a background in New Homes with the ability to cope with a demanding workload, someone who enjoys working in a busy, fast paced environment. Alternatively, you might be working in a property repairs environment and...

  • Sales Advisor

    3 weeks ago


    Danson Park, United Kingdom CV-Library Full time

    Sales Advisor Part Time Crook Log Leisure Centre This is an outstanding career opportunity with a market leader committed to providing a diverse and meaningful range of leisure and culture related activities for the local communities in which we serve. Located in the heart of Bexley we are a modern facility offering a 25m swimming pool, 20m teaching...

  • Bodyshop Advisor

    1 month ago


    Hanworth Park, United Kingdom CV-Library Full time

    Bodyshop Advisor Up To £34,000 Salary Dependent On Experience Monday To Thursday 8am - 5pm / Fridays 7.30am - 3.45pm NO Weekends Well-Established Bodyshop Environment Automotive Aftersales / Bodyshop / Service Advisor Experience RequiredWe are currently advertising on behalf of an Automotive well-established Bodyshop who are currently recruiting for a...

  • Bodyshop Advisor

    4 weeks ago


    Hanworth Park, United Kingdom Perfect Placement Full time

    Bodyshop AdvisorUp To £34,000 Salary Dependent On ExperienceMonday To Thursday 8am - 5pm / Fridays 7.30am - 3.45pmNO WeekendsWell-Established Bodyshop EnvironmentAutomotive Aftersales / Bodyshop / Service Advisor Experience RequiredWe are currently advertising on behalf of an Automotive well-established Bodyshop who are currently recruiting for a Bodyshop...

  • Service Advisor

    4 weeks ago


    Canons Park, United Kingdom CV-Library Full time

    Service Advisor Basic Salary up to £35,000 p.a (dependent on experience). Hours: Monday - Friday 8.30am - 5.30pm. Saturday Mornings on rota 8am - 1pm Up to 22 days holiday plus bank holidays A well established, independent company who takes on a wide range of work on various vehicle makes and models. Join a friendly independent company and be a well...