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Part Time Technical Customer Service

4 months ago

Dartford, United Kingdom Premier Work Support Full time

**Key areas of responsibility**:

- Build effective, long term relations with our Customers through the ability to build rapport, use appropriate soft skills and provide high levels of service delivery, understanding of the Customers issue/query and problem resolution.
- Proactively, creatively and effectively manage customer complaints ensuring they are resolved in the most timely, cost effective, empathetic and appropriate manner.
- Have exceptional time management skills with the ability to prioritise tasks in order of urgency. This should result in a high level of productivity whilst also working to achieve your own, your team's and department's objectives.
- Understanding of processes and procedures to minimise input error and ensure good customer service is given.
- Develop high levels of product knowledge in order to answer questions relating to our products and be proactive in expanding your knowledge to answer/provide a solution to Customer queries; with the ability to contribute to our team knowledge base.

**Skills & Experience**
- Experience within Customer Service/Call Centre
- Experience working in a Service Desk
- Ability to be able to understand technical drawings and instructions
- Excellent communication skills (written and verbal) with confidence at communicating at all levels.

You will be working 8.30am - 5.30pm Wednesday, Thursday and Friday for the part time role.