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Customer Service Specialist

2 months ago

Dartford, Kent, United Kingdom ZipRecruiter Full time
Job Title: Customer Service Engineer

Job Summary:

We are seeking a highly skilled Customer Service Engineer to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide technical support and maintenance services to customers, ensuring their equipment is functioning optimally.
  • Conduct site visits to diagnose and resolve technical issues, providing expert advice and guidance to customers.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences.
  • Collaborate with internal teams to resolve complex technical issues and improve overall customer satisfaction.

Requirements:

  • Minimum of 2 years' experience in a customer-facing technical role, preferably in a medical or high-tech environment.
  • Strong technical knowledge and problem-solving skills, with the ability to troubleshoot complex issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.

About Us:

We are a leading provider of medical equipment and services, with a strong commitment to customer satisfaction and excellence. Our team is passionate about delivering exceptional service and support to our customers, and we are seeking a like-minded individual to join our team.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.