Customer Service Supervisor

2 weeks ago


London, United Kingdom Future Hub Centre Ltd Full time

Job Summary:
**Responsibilities**:

- Manage and supervise a team of customer service representatives
- Provide guidance, support, and coaching to team members
- Analyze team performance metrics and implement strategies for improvement
- Handle escalated customer inquiries and resolve issues promptly
- Monitor customer interactions to ensure quality service standards are met
- Conduct regular training sessions for staff on customer service best practices
- Collaborate with other departments to enhance overall customer experience

**Experience**:

- Proven experience in a customer service supervisory role
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication skills in English; proficiency in Spanish or other languages is a plus
- Ability to analyze data and make informed decisions
- Prior experience in supervising, coaching, and mentoring staff

This is an exciting opportunity for an experienced Customer Service Supervisor to lead a dynamic team and drive exceptional customer service. Join us and be part of a rewarding work environment where your skills are valued and growth opportunities are available.

Pay: £38,700.00-£38,800.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person

Expected start date: 01/06/2024



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