Customer Service Supervisor

2 months ago


London, United Kingdom Ethos Facilities Full time

Ethos Facilities provides a wide range of planned and reactive property maintenance services for both private residents and commercial customers.

As well as our comprehensive service for private residents, we work closely with a number of Managing Agents, Local Authorities, Estate Agents, Blue Chip Organisations and Estate Managers.

**ETHOS FACILITIES have an exciting opportunity for a Customer Service Desk Supervisor to join our inclusive and friendly team in the heart of Belgravia, Central London.**

**The opportunity**

Due to growth we are looking for an exceptional **Customer Service Desk Supervisor** to join the team.

As one of our valued Supervisors, you will be interacting with our key client's tenants and residents to meet their needs and ensure that their requests for assistance are responded to promptly and professionally.

**Key Responsibilities**:

- Responding to customer requests for works to be carried out and handling any complaints
- Escalating issues where necessary
- Allocating work to engineers and keeping accurate records of actions
- Liaising with our clients, residents and tenants in a professional way
- Tracking work orders
- Supervising a small team and ensuring they are proactively managed and supported
- Performing administrative tasks
- Establishing customer service policies and procedures
- Staying updated on developments in the customer services field

**Requirements**:

- Excellent interpersonal and active listening skills
- Clear communication skills and a strong command of the English language
- Strong attention to detail
- Ability to work well in a team
- Multitasking skills and good organisational abilities
- Knowledge of customer relationship management (CRM) principles
- Ability to work calmly under pressure
- Experience of working in/ supervising a dynamic team in a similar setting
- Self-motivated and able to take the initiative when required
- Demonstrable experience of working across a team to achieve results
- Experience of working with varied software packages desirable

Salary £35,000- £40,000 dependent on experience, training and skills.

We offer a professional, inclusive, fast-paced working environment with great opportunities for growth and development.

**Job Types**: Full-time, Permanent

**Salary**: £35,000.00-£37,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)
- Facilities maintenance: 1 year (preferred)

Work Location: In person

Expected start date: 24/04/2023



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