Financial Inbound Customer Service Advisor

2 weeks ago

Birkenhead, United Kingdom Recruit Right Full time

Permanent opportunities.

We are seeking applicants from a wide range of previous industries including Hospitality/Retail/Customer Service/College or even those looking for a new challenge. If successful, you will be representing one of the UK’s leading investment and savings companies.You’ll be joining a well-trained and dedicated team of people within the financial sector.

Training will take place over a 4-week period and additional training will be available to help you progress and grow within the company. As you progress many other opportunities may become available to you.

Monday-Friday: 8am-8pm | Sat & Sun: 8am - 6pm (2 rest days a week)

**Role Specifics**
- Responsible for handling high volumes of inbound customer service calls to the department
- Required to undertake a number of security pre-screening questions with customer due to financial nature of the calls.
- Handling a variety of customer requests, opening new accounts, closing accounts, transferring funds, re setting passwords and all other back office associated administration
- Assisting customers with general enquiries and helping them use online services assisting them to help them manage accounts with ease.
- Always deliver top quality customer service and to maintain a friendly and professional approach to your customers and their needs at all times.
- Updating customer accounts and liaising with other departments
- Promote a positive and professional image of The Company to clients and others at all times by adhering to Company policy and procedures.

**What’s in it for me?**
- Full Time 40 Hours
- Flexible working to fit around your needs
- Company pension
- Restaurant discounts
- Discounted cinemas tickets
- Long service rewards
- Company events
- Client within easy reach of local transport links
- Free parking available on site
- On-site subsidised canteen
- Training for 4 weeks consisting of a mix of classroom and on the floor training support (paid for the hours)
- Progression available onto other roles within the company

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