Inbound Customer Support Advisor

3 weeks ago


Birkenhead, United Kingdom Recruit Right Full time

Our client is seeking Inbound Customer Service Advisor's to join a busy outsourced customer service team. You will be responsible for handling all calls relation to mobile services. You will be expected to take enquiries as regards to billing on accounts, technical support with handsets, upgrades of tariffs, taking payments from customers, reinstating accounts and logging all calls in full detail on the system.

Subject to a DBS

**Job Purpose**
- Answer calls both incoming and making outbound calls when required
- Handle customer enquiries
- Manage and resolve customer complaints
- Account administration on contracts
- Identify and rectify faults
- Taking payments
- Resolving billing issues
- Provide customers with product and service information
- Identify and escalate priority issues
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures

**Generic Profile**
- Excellent telephone manner and clear verbal communication skills
- Committed to delivery of a consistently high quality of customer service
- Ability to communicate in a clear and effective manner via different methods
- Excellent listening and questioning skills
- Excellent conflict management skills and objection handling techniques
- Confident personality and skill in striking rapport with the customer
- Basic level of keyboard competence and computer literacy
- Enjoy working within pressurised, target driven team
- Self-motivated with an aptitude for maintaining enthusiasm and focus within a routine environment.

£10.42 per hour

Opening hours are Monday - Sunday, 8am-8pm

Full time roles 40 hours per week with the benefit of weekly pay (weekly holiday accrual)

On-site training & support provided

**Job Types**: Full-time, Temp to perm

**Salary**: £10.42 per hour

**Benefits**:

- Canteen
- Casual dress
- On-site parking

Supplemental pay types:

- Performance bonus

**Education**:

- A-Level or equivalent (preferred)

Work Location: In person

Reference ID: KDSP



  • Birkenhead, United Kingdom Recruit Right Full time

    **Job Title**: Inbound Customer Service Advisor **Salary**:£10.42ph OTE £28K **Location**:Birkenhead Our client is one of the largest inbound and outbound call centres in the country. With a wide variety of campaigns going on at the same time, they are looking to add to their growing team of customer service advisors. They are currently looking to add...


  • Birkenhead, United Kingdom Search Consultancy Full time

    Customer Service Advisor - Location: Liverpool City Centre - Salary: £19,028 basic - Contract: Full time, Permanent - Hours: Monday to Friday (1 weekend in 4 and 1 week of late evenings in 4) - + Excellent training and progression opportunities My client based in Liverpool City Centre are looking to recruit a number of enthusiastic Customer Service Agents /...


  • Birkenhead, United Kingdom Recruit Right Full time

    Exciting Temp - Perm opportunities We are seeking applicants from a wide range of previous industries including Hospitality/Retail/Customer Service/College or even those looking for a new challenge. **Role Specifics** - Responsible for handling high volumes of inbound customer service calls to the department - Required to undertake a number of security...


  • Birkenhead, United Kingdom Aequitas Automotive Limited Full time

    This is a permanent position in a small but lively team. You must be a team player but also be able to work on your own when needed. We provide gap and supplementary insurance direct to the general public, so your role would be to take inbound sales and customer service calls. You must be computer literate and have excellent verbal and written...


  • Birkenhead, United Kingdom Sequence HQ Full time

    We are looking for a highly motivated **Customer Service Advisor **to complement our fantastic team in our Lettings Support Center based in the Wirral, Merseyside, CH42.As our **Customer Service Advisor** you will provide **property management** and **tenancy administration** support services to branches, landlords and tenants. **What’s in it for...


  • Birkenhead, United Kingdom Ideal Recruit Ltd Full time

    Customer Service Advisor Bootle, LiverpoolMonday, Tuesday, Thursday 9am-5pm (office based)Friday 9am-5pm, Saturday 9am-3pm (remote)£24k-£25kIdeal Recruit are looking for an experienced Customer Service Advisor for our thriving e-commerce client within the beauty sector based in Bootle, Liverpool. You will work in a fully supported environment where you can...


  • Birkenhead, United Kingdom Connells Group Full time

    We’re looking for a passionate **Corporate** **Property Coordinator **to complement our established team based within our Corporate Lettings Centre in Birkenhead the **Wirral, Merseyside**. As our **Property Coordinator, **you will provide **property management** and **tenancy administration** support services to branches, landlords and...


  • Birkenhead, United Kingdom Connells Group Full time

    We’re looking for a passionate **Corporate** **Property Coordinator **to complement our established team based within our Corporate Lettings Centre in Birkenhead the **Wirral, Merseyside**. As our **Property Coordinator, **you will provide **property management** and **tenancy administration** support services to branches, landlords and...


  • Birkenhead, Merseyside, United Kingdom Carpenters Group Full time

    As a Customer Service Advisor you will be the first point of contact for our customers who have suffered a loss following an incident with their vehicle. Treating our customer with understanding and empathy you will capture all the relevant information efficiently and accurately, validating our customer’s policy and confirming indemnity whilst providing an...


  • Birkenhead, United Kingdom Sequence HQ Full time

    We are looking for a highly motivated **Customer Service Advisor **to complement our fantastic team in our Lettings Support Center based in Birkenhead, Merseyside, CH41 5BX. As our **Customer Service Advisor** you will provide **property management** and **tenancy administration** support services to branches, landlords and tenants. **What’s in it for...

  • Parts Advisor

    4 weeks ago


    Birkenhead, United Kingdom Auto Skills UK Full time

    PARTS ADVISOR Basic Salary - £24,000 OTE - £30,000 Working Hours -Monday - Friday 08:30 - 17:30 Location - Birkenhead A main dealership is seeking an experienced Parts Advisor to join their team. Ideally you will have experience within the automotive industry and have great working attitude. As Parts Advisor you will need to be target driven, comfortable...

  • Parts Advisor

    4 weeks ago


    Birkenhead, United Kingdom Auto Skills UK Full time

    PARTS ADVISOR Basic Salary - £24,000 OTE- £33,000 Working Hours - Monday - Friday 08:30 - 17:30 Location - Birkenhead A main dealership is seeking an experienced Parts Advisor to join their team. Ideally you will have experience within the automotive industry and have great working attitude. As Parts Advisor you will need to be target driven, comfortable...

  • Service Advisor

    7 days ago


    Birkenhead, United Kingdom Renault Retail Group UK Full time

    Service Advisor Renault Service Advisor Wirral, CH43 £30,463 pa + bonus, OTE £34,944 pa Mon – Fri 8am to 6pm 1-in-3 Saturdays 8:30am to 12:30pm   Renault Wirral seeks an experienced Automotive Service Advisor to join...

  • Service Advisor

    4 weeks ago


    Birkenhead, United Kingdom Renault Retail Group Full time

    **Service Advisor** **Wirral, CH43** **£26,467 pa + bonus, OTE £30,360 pa** **Mon - Fri 8am to 6pm** **1-in-3 Saturdays 8:30am to 12:30pm** **Renault Wirral **seeks an experienced Automotive Service Advisor to join our aftersales team here at Renault Retail Group. The role will be based at our Dealership on Woodchurch Road, Prenton (CH43). Previous...

  • Service Advisor

    4 weeks ago


    Birkenhead, United Kingdom Renault Retail Group Full time

    **Service Advisor** **Wirral, CH43** **£29,292 pa + bonus, OTE £33,600 pa** **Mon - Fri 8am to 6pm** **1-in-3 Saturdays 8:30am to 12:30pm** **Renault Wirral seeks an experienced Automotive Service Advisor to join our aftersales team here at Renault Retail Group. The role will be based at our Dealership on Woodchurch Road, Prenton (CH43). Previous...


  • Birkenhead, United Kingdom Page Personnel Full time

    Thriving Business - Growing Company **About Our Client**: The clients contact centre has a 24/7 Multifunctional site and is committed to the delivery of services to our tenants and customers. This service is high quality, flexible and focused around customer's needs and preferences. The position is based in a modern head office in Birkenhead which is...


  • Birkenhead, United Kingdom Page Personnel Full time

    Working for a well respected, established business. - Permanent, full time role with great benefits. **About Our Client**: Our client recognise the importance of promoting a great work life balance and this is reflected throughout their company ethos. They are regarded as one of the leading providers of insurance and legal services throughout the North...

  • Morning Call Handler

    3 weeks ago


    Birkenhead, United Kingdom NMS Recruit Ltd Full time

    I am looking for an inbound Call Handler to take inbound calls working 15 hours Monday - Friday for a great company based in Bromborough, Wirral.This role is starting asap and is offered on a temp to perm basis.Hours of work will be 06:00am - 09:00amFull paid training will be given and you will be paid an hourly rate of £11.44 per hour, paid weekly.Must...

  • Support Assistant

    4 weeks ago


    Birkenhead, United Kingdom Sanctuary Supported Living Full time

    The role of Support Assistant will include: Providing a high quality, hands-on support service Providing support to encourage our customers with learning disabilities to maximise their own potential and independence. Encouraging customers to develop their daily living skills such as cooking, cleaning, shopping and being a part of their community ...

  • Operations Support

    4 weeks ago


    Birkenhead, United Kingdom Primark Full time

    **OPERATIONS SUPPORT** Location: Primark Birkenhead Employment Type: Perm **Salary**: £10.26-£10.63 Job type: Part time Contracted hours: 20 Working pattern: Varied shifts including mornings; afternoons; evenings and weekends - all will be discussed at interview We’re Primark - one of the biggest names in fashion retail with over 400 globally and...