Customer Service/sales Agent

2 weeks ago


Saint Ives, United Kingdom Findable Group Limited Full time

The purpose of these roles are to maximise customer sales and providing an enhanced customer experience post sale. Opportunities will arise from both inbound and outbound activity. You must provide excellent customer service and effective administration to ensure a smooth journey for the customer. You will be working in the bespoke market dealing with unique vehicles and can experience exciting opportunities such as career mapping and meeting our customers face to face at events

**Responsibilities to include.**
- Answering inbound telephone calls.
- Making outbound telephone calls (no “cold calling”)
- Willing to go the extra mile to ensure customer satisfaction
- Effectively communicate with customers to provide relevant product information that is clear, fair and not misleading allowing the customer to make an informed decision.
- Understand customers issues and recommend solutions.
- Maximise targets through the provision of effective and efficient communication and negotiation skills.
- Use all relevant information to optimise opportunities to cross sell and up sell insurance products.
- Evidence excellent problem-solving capabilities
- Manage time effectively to meet required business targets ensuring quality and accuracy requirements are met.
- Commit to own personal development.
- Adhere to Company processes with regards to Financial Conduct Authority (FCA), Data Protection Act (DPA) and Treating Customers Fairly (TCF) requirements.

**Essential Skills**:

- Target/Goal driven.
- Excellent communication/ Problem Solving skills.
- Works on own initiative and thrives on working in a fast-paced environment.

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£21,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Discounted or free food
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: One location

Expected start date: 03/04/2023


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