Revenues and Inspection Officer

2 weeks ago


Ipswich, United Kingdom Ipswich Borough Council Full time

**Ipswich Borough Council, Ipswich IP1 2DE**:

- **£28,900 - £31,099 per annum**:

- **37 hours per week**:

- **Permanent**:

- **Reference: 0872**:

- **Required as soon as possible.**

An exciting opportunity has arisen to join our successful Revenues Team. We are recruiting a Revenues and Inspection Officer. Working within the Shared Revenues Partnership, you will be dealing with the billing, collection and recovery of Council Tax, Non-Domestic Rates and Housing Benefit Overpayments across our three partner Local Authorities.

Based in Grafton House, Russell Road, Ipswich, you will be responsible for maintaining and amending account records, making decisions, and taking the necessary action against accounts where there is a debt requiring recovery action.

You will be dealing with customers on the phone and in writing, resolving their queries and providing explanations and clarification of decisions, giving in-depth advice and guidance relating to legislation, policies and procedures.

**You will need**:

- 2 years qualitative experience and either 1 A level or 5 GCSEs (including Mathematics and English) or an NVQ level 3 in a related field
- an up-to-date knowledge of Revenues legislation or experience within a similar field
- experience of billing and collecting debts
- the ability to organise, prioritise, analyse and work on your own initiative
- the ability to approach work flexibly with a can-do attitude
- good communication skills and a strong customer focus
- experience of using Revenues and Benefits software systems is desirable.

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

**To find out more**:
**How to apply**:
**Closing date: 19 March 2023.**

**Interview date: 29/30 March 2023.**

The selection process will be an interview in person.



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