Neighbourhood Officer

**Babergh and Mid Suffolk District Councils - Ipswich IP1 2BX**:

- **£25,878 to £31,099 per annum (pro rata for part time)**:

- **Full time, 37 hours per week**:

- **Fixed Term 2 Years**

**Full time, part time and job share opportunities will be considered.**

**What we are looking for**

It is an exciting time to join our Tenant Services Team, part of our wider Housing Directorate. The team have been expanding and we are currently looking for a full time Neighbourhood Officer to join our team, in Tenant Services, on a fixed term for 2 years. The successful person will share our values, commitment, and motivation to make a difference for our residents, clients, and communities.

Our vision is for residents of Babergh and Mid Suffolk to live in districts where people have access to affordable and high-quality homes that enable them to build settled, safe and healthy lives, within sustainable and thriving communities.

**About the role**

To provide a proactive Neighbourhood management service and carry out the regular inspections of the communal areas, of our shared accommodations, to ensure the areas can be used by all tenants and leaseholders.

Resolve problems encountered or reported in conjunction with other services within the council.

Develop a range of mechanisms to engage with communities and support them in making improvements to their physical and natural environment.

Work collaboratively with other teams to ensure our housing communities remain as places where people want to live and lead healthy independent lives.

Be a visible presence in our neighbourhoods and communities, identifiable and recognisable by residents.

Working with the admin resource to manage the council owned garages, including the inspection of sites, and reporting of repairs or site issues to the relevant teams and keep good records for performance purposes.

Observe and comply with all the councils policies and procedures, which include health and safety at work and agile working, amongst others.

**About you**

You are likely to have a relevant qualification at NVQ4, a degree or knowledge through experience of working in a similar role.

We are looking for an enthusiastic, well-organised person with strong communication skills to fit in with our busy team.

You should be able to identify challenging and sensitive situations through probing questions and good listening skills and be confident in your responses but happy to discuss with another officer or manager if you are unsure.

Excellent communication and IT skills.

**About us**

Working together across our Councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.

We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two Areas of Outstanding Natural Beauty (AONB) within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.

**Benefits of working for us**
- Great opportunities for learning and development.
- Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years’ service, plus bank holidays).
- Competitive Local Government Pension Scheme.
- Wellbeing Support Program
- Employee Assist Program
- Health Care Options

For more information, visit our Employee Benefits page (suffolkjobsdirect.org) and view '**The best things about working for Babergh and Mid Suffolk District Councils (youtube)**' **to find out what our employees say about working for us.

**Our ways of working**

Work is what we do, not where we go We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with.

We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.

**For more information**

If you wish to discuss the hybrid working approach for this role, or for an informal discussion about the role, please contact **Rosi Howlett** **on (01449) 724768.**

**Closing date: 5 pm, 18th July 2023.**

**Previous applicants need not apply.**

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.