Call Centre Sales Agent

6 months ago


Birmingham, United Kingdom Talent Catch UK Full time

**About Us**:
Join our dynamic team We are a customer-centric company committed to providing outstanding service. As we expand, we are looking for enthusiastic individuals to join our customer service department.

**Responsibilities**:

- **Customer Interaction**: Handle inbound and outbound customer calls with professionalism and courtesy. Address inquiries, concerns, and complaints with a solution-oriented approach.
- **Upselling**: Identify opportunities to enhance the customer experience by upselling products or services tailored to their needs and preferences.
- **Information Accuracy**: Analyze customer accounts to provide accurate and timely information, ensuring a seamless customer interaction.
- **Record Keeping**: Maintain detailed and accurate records of customer interactions in our sophisticated database, contributing to a comprehensive customer profile.

**Requirements**:

- **Experience**: Previous experience in a call center or customer service role is preferred.
- **Communication Skills**: Excellent verbal and written communication skills.
- **Problem Solving**: Strong problem-solving skills with the ability to think quickly on your feet.
- **Adaptability**: Ability to thrive in a fast-paced environment, handling multiple tasks simultaneously.
- **Flexibility**: Ability to work flexible schedules, including evenings, weekends, and holidays.

**What We Offer**:

- Competitive salary and performance-based incentives.
- Comprehensive training programs for professional growth.
- A positive and collaborative work environment.
- Opportunities for career advancement.

**Salary**: £29,826.00-£31,162.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Work Location: In person



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