3rd Line Support Engineer Nutanix

3 weeks ago


Plymouth, United Kingdom First Achieve Ltd Full time

**3rd Line Support Engineer (Nutanix) - Plymouth - Hybrid Working**

**15 months fixed term contract, Hybrid Working (required to attend Plymouth HQ, 1 day per fortnight)**

A national IT Managed Services Provider operating in the public sector is seeking a 3rd Line Support Engineer with experience in supporting Nutanix Hyperconverged Infrastructure to join their 7-man Managed Services team responsible for supporting enterpriseinfrastructure estate.

Experience required
- Providing 3rd Line Support to Nutanix Hyperconverged solutions
- Nutanix AHV
- Nutanix Prism
- VMware
- SAN Storage
- Fully Driving License & Car

**Responsibilities**:

- Provide 3rd Line Support to clients backend infrastructure
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues Office
- Receive escalation requests from other members of the team to ensure all tickets are resolved in a timely fashion
- Manage customer relationships and develop key accounts



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