1st Line IT Support Technician

4 weeks ago


Plymouth, United Kingdom Crimson Full time

IT Support Technician required for a growing organisation based in Plymouth, where you will play a key part in providing IT support to the wider user base in the UK. Working closely with the wider service desk team, you will play a critical role supportingIT systems and functions across the business, including software system support.

**Key responsibilities include**:

- Providing 1st Line technical assistance to a range of businesses of different sizes, across different industries.
- Occasionally assisting field engineers with larger PC installations or office moves.
- Supporting end-user issues, typically in a Microsoft environment.

**Key skills required**:

- Be curious, inquisitive and have a real desire to learn more and progress with your career.
- Ambitious, up for a challenge and have the drive to help an SME grow and push forward.
- Has a basic understanding of IT.
- Can translate complicated technical jargon into everyday language, that different, non-technical teams within the business can understand.
- Is comfortable asking for help when required.
- Has an excellent phone manner, is pleasant and approachable, and remains calm under pressure.

**Salary**:
The salary my client is offering for this position is between £21,000- £25,000 per annum, depending on experience, plus excellent benefits.

Crimson is acting as an employment agency in regard to this vacancy

**1st Line IT Support Technician - Plymouth


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