Information Technology Support Engineer

2 weeks ago

Plymouth Devon, United Kingdom Hays Full time

As a First-Line IT Support Engineer, you'll play a crucial role in the IT department, offering technical support throughout the group.

You will have a solid foundation in IT support with proven experience in a first-line role or equivalent covering a broad range of technologies including various operating systems, network configurations, and software applications.

This is a great opportunity for someone who has the willingness to grow and develop within a global company, the role involves supporting multiple sites across the group with requirements to travel to other sites in the UK and Europe.

Your new role:

  • Providing first-line support, assisting users in person, via phone, or remotely, ensuring efficient resolution of issues and delivering exceptional customer service.
  • Implement upgrades, patches, and new applications and equipment to enhance performance and security.
  • Participate in IT projects to improve efficiency and reliability of security and systems.
  • Investigate improvements to existing systems making full use of third-party software and support.
  • Maintain up-to-date knowledge of industry developments, emerging technologies, and best practices to identify areas of improvement.
  • Produce and maintain documentation on all relevant system implementations, changes, and procedures in line with business requirements.
  • Prioritise support requests based on their impact on business operations, urgency, and criticality. Deciding which issues to address first to minimise downtime and maximise productivity.
  • Ensure that IT operations comply with relevant company and industry regulations and data protection laws, making decisions to address compliance gaps.
  • Escalate 2nd/3rd line technical issues related to hardware, software, network, and other IT systems.

What you'll need to succeed:

  • A first-line understanding of computer systems, networks, and software is crucial. This includes knowledge of operating systems, networking protocols, hardware troubleshooting, and software installation and configuration.
  • Understanding of IT principles and an ability to communicate complex concepts to non-technical users.
  • Familiarity with ITIL practices would be advantageous.
  • Experience of IT support ticketing systems.
  • Technical problem-solving skills and a methodical approach to issue resolution.
  • Excellent communication and people skills to collaborate well with people at all levels of the organisation.
  • A team player with a proactive attitude and the ability to work independently.

What you need to do now:

If you're interested in this role, click 'apply ' to forward an up-to-date copy of your CV.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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