Helpdesk Administrator

5 months ago

Exeter, United Kingdom UPP Ltd Full time

To provide a high standard of customer service to student and other customers, University partners, sub-contractors and UPP team members.

To deliver a premium reactive service outside of normal working of hours.

Here at UPP Exeter we currently have a fantastic opportunity for a Helpdesk Administrator to join our team.

This is a permanent, part
- time position working 30 hours per week based on 5 x 6 hour day shifts - some flexibility can be considered. The salary is £18,542 (£23,178 pro rota). The role is based on the University of Exeter campus.

Role responsibilities include:

- Providing a professional and customer focused first point of contact, keeping accurate records and responding appropriately to all requests, in line with Company procedures and required response times
- Liaise, as necessary, with the University client, sub-contractors, staff and residents
- Assist the relevant manager(s) in the co-ordination and administration of on-site activities
- Operate a computer-based facilities management database (currently Planon) monitoring all reactive work and planned maintenance
- In line with the Service Level Agreements, make decisions regarding service delivery and the priority of work, monitoring and escalating issues where appropriate
- Fully maintain and update helpdesk records in an accurate and timely manner for both reactive and planned incidents
- Assist in the production of day to day operational reports/performance statistics and monthly management and client liaison reports
- Work closely with the helpdesk management team to proactively manage service events to minimise service event failures and unavailability

We truly care about the experience of our residents and invite you to join our friendly team and help make a positive difference to students living away from home in our accommodation.

We are looking for you to have some experience in a customer focussed environment and ideally experience of helpdesk or similar work. You will have good IT literacy, great communication and organisation skills, along with an attention to detail and the passion to ensure your team always does an excellent job.

You will also be flexible to work (with notice) additional hours when the needed, especially during the main student arrival and departure weekends.

What we offer:
In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays (pro-rata), life insurance, pension, cycle to work scheme, as well as access to our UPP Rewards portal, offering discounts from a variety of retailers, restaurants gyms and more.

We also give two paid volunteering days each year to support a charity of your choice.

Our people are at the heart of how we operate and we welcome everyone who shares our values, regardless of background or identity.

Valuing our differences is what makes UPP a growing success and allows everyone to come to work feeling valued and supported.

Investors in People is an accreditation that is granted to organisations that demonstrate a clear commitment to the people who make up an organisation. Only 17% of accredited UK organisations meet the gold standard, so as a company we are extremely proud and excited to hold this award.

  • Helpdesk Administrator

    4 weeks ago

    Exeter, Devon, United Kingdom Royal Devon and Exeter NHS Foundation Trust Full time

    Job SummaryWe are seeking a highly skilled and motivated Administrative Support Officer to join our Estates and Facilities Division. As a key member of our team, you will provide a high-quality, professional administration service to ensure streamlined, efficient, and accurate administration processes and procedures are adhered to.About the RoleThis is an...

  • Administrative Assistant

    1 day ago

    Exeter, Devon, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full time

    **Job Overview**As an Administrative Assistant - HR Helpdesk, you will play a vital role in providing day-to-day HR administrative support services to staff and managers across our HR Helpdesk.This is a fantastic opportunity to join a dynamic team and contribute to the delivery of high-quality HR services.The successful candidate will be responsible...

  • Hr Helpdesk Administrator

    9 hours ago

    Exeter, United Kingdom Royal Devon And Exeter Nhs Foundation Trust Full time

    Role Summary We are looking for someone who can provide proactive, comprehensive and professional day-to-day HR administrative support services to all Royal Devon University Healthcare NHS Foundation Trust staff within our HR Helpdesk.HR Administrators will provide this support via telephone and email, resolving a wide range of queries, updating and...

  • HR Helpdesk Administrator

    2 weeks ago

    Exeter, United Kingdom Royal Devon and Exeter NHS Foundation Trust Full time

    Role Summary This is a permanent part time role and will be required to provide proactive, comprehensive and professional day-to-day HR administrative support services to staff and managers regarding a range of HR related queries across our HR Helpdesk. Administrators will provide this support via telephone and email resolving queries, updating...

  • Administrator

    6 months ago

    Exeter, United Kingdom 300 North Limited Full time

    Role: Helpdesk Administrator Location: Exeter **Salary**: £24380 - 37.5hr week 24days Annual Leave My client is looking for a Helpdesk Administrator for their new offices based in Exeter. This is an exciting opportunity to join hugely well established, National Facilities Management company on very stable contracts. The role of Administrator is to...

  • HR Helpdesk Administrator

    4 weeks ago

    Exeter, United Kingdom Royal Devon and Exeter NHS Foundation Trust Full time

    Role Summary This fixed term role is to provide proactive, comprehensive and professional day-to-day HR administrative support services to all Royal Devon University Healthcare NHS Foundation Trust staff regarding queries related to HR Helpdesk. Administrators will provide this support via telephone and email, resolving a wide range...

  • Helpdesk Administrator

    1 month ago

    Exeter, United Kingdom Royal Devon and Exeter NHS Foundation Trust Full time

    Role Summary Do you want to be part of a great team of varied roles within our Estates and Facilities Division? To provide a high quality, professional administration service to the Estates and Facilities Division in accordance with the Royal Devon University Healthcare NHS Foundation Trust policies and standards relating to confidentiality and...

  • Finance Helpdesk Professional

    4 days ago

    Exeter, Devon, United Kingdom University of Exeter Full time

    Are you a motivated and customer-oriented individual looking for a challenging role in finance? We are seeking an experienced Finance Helpdesk Administrator to join our team at the University of Exeter. This is a fantastic opportunity to work with a prestigious research-intensive university, combining world-class teaching with world-class research.The...

  • HR Helpdesk Support Specialist

    4 weeks ago

    Exeter, Devon, United Kingdom Royal Devon and Exeter NHS Foundation Trust Full time

    Role Summary:This role provides comprehensive and professional day-to-day HR administrative support services to all Royal Devon and Exeter NHS Foundation Trust staff regarding queries related to HR Helpdesk. The successful candidate will provide support via telephone and email, resolving a wide range of queries, updating and maintaining our database and...

  • Administrator (Maintenance)

    6 months ago

    Exeter, United Kingdom UPP Ltd Full time

    To maintain compliance records, PPM records, personnel records, contractor records and other maintenance related administration tasks. To help ensure effective and balanced deployment of maintenance team resources. To assist the Manager in the production of various reports for the University client, UPP Residential Services and residents of the...

  • HR Administrative Support Specialist

    4 weeks ago

    Exeter, Devon, United Kingdom Royal Devon and Exeter NHS Foundation Trust Full time

    Job SummaryThis role provides proactive, comprehensive, and professional day-to-day HR administrative support services to all Royal Devon University Healthcare NHS Foundation Trust staff regarding queries related to HR Helpdesk. Administrators will provide this support via telephone and email, resolving a wide range of queries, updating and maintaining our...

  • Fleet & Equipment Administrator

    6 months ago

    Exeter, United Kingdom gap trading Full time

    Fleet & Equipment Administrator Sowton Industrial Estate, Exeter, Devon £13.87 per hour 37.5hrs a week 2 Months, Temporary gap personnel Exeter are recruiting for a Fleet & Equipment Administrator on a 2 month temporary basis with an immediate start. You will provide general administration support for the fleet and equipment services department, for...

  • Fleet & Equipment Administrator

    5 months ago

    Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    There has never been a better time to join the Trust’s Fleet and Equipment team as a Fleet & Equipment Administrator. This key role will provide comprehensive and efficient administration support for the Fleet and Equipment Services department for all activities associated with the effective management of the vehicle fleet and its associated...

  • Maintenance Administrator

    5 months ago

    Exeter, United Kingdom UPP Ltd Full time

    A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere and the people - creating that sense of home that will help students feel safe, secure, and help them thrive. At UPP, we understand just how important this is and that’s why at each of the universities we partner with we have a dedicated onsite...

  • Fleet & Equipment Administrator

    6 months ago

    Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    There has never been a better time to join the Trust’s Fleet and Equipment team as a Fleet & Equipment Administrator. This key role will provide comprehensive and efficient administration support for the Fleet and Equipment Services department for all activities associated with the effective management of the vehicle fleet and its associated...

  • Fleet and Equipment Support Specialist

    4 weeks ago

    Exeter, Devon, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    About the RoleWe are seeking a highly organized and efficient Fleet and Equipment Administrator to provide comprehensive support to our Fleet and Equipment Services Team.The successful candidate will be responsible for ensuring the Trust's fleet and equipment remains legally compliant, providing friendly and professional cover on the Fleet Support helpdesk,...

  • Estates Coordinator

    4 weeks ago

    Exeter, Devon, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    About the RoleWe are seeking an experienced and motivated administrator to join our Helpdesk Team at South Western Ambulance Service NHS Trust. The successful candidate will provide administrative and secretarial support to the Estates function, ensuring that all Estates-related documentation and correspondence are dealt with effectively according to agreed...

  • Fleet & Equipment Administrator

    3 months ago

    Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    Job summary There has never been a better time to join the Trust's Fleet and Equipment team as a Fleet & Equipment Administrator. This key role will provide comprehensive and efficient administration support for the Fleet and Equipment Services department for all activities associated with the effective management of the vehicle fleet and its...

  • Estates Co-ordinator

    6 months ago

    Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    South Western Ambulance Service NHS Trust provides compassionate, quality, and timely emergency and urgent care to everyone in the South West 24 hours a day, 365 days a year. We deliver this over 10,000 square miles of England and occupy over 100 buildings. These buildings play a vital role for our colleagues and partners so that we deliver the best care...

  • HR Helpdesk Support Specialist

    1 day ago

    Exeter, Devon, United Kingdom Royal Devon and Exeter NHS Foundation Trust Full time

    About the RoleThis is a permanent part-time role, providing comprehensive and professional day-to-day HR administrative support services to staff and managers via telephone and email.As an Administrative HR Assistant, you will be required to provide first-line support by answering/resolving queries, updating and maintaining our database and other IT systems...