Night Responsive Lead Service Coordinator

3 weeks ago


Poole, United Kingdom Bournemouth Churches Housing Association Full time

**South West based charitable housing association BCHA was founded over 50 years ago with a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives. Whether we are developing sites or supporting people with housing, learning or living skills, we believe in equality, the importance of every individual and the right to be valued and treated with dignity and respect. Our doors are open to everyone.**

**Position**:
The Lead Service Coordinator will lead a dedicated team of Night Responsive Housing Officers who are responsible for servicing a set portfolio of properties within Bournemouth, Christchurch, Poole and Weymouth. The Team provide a professional out of hours’ customer service which ensures the security of the building and the safety of customers and visitors.

Working on a 4 Nights on and 4 Nights off rota, including bank holidays. As part of this team you will be supported and provided training to carry out your role to a high standard.

**BCHA Safer Recruitment**:Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.

BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.

**Requirements**:

- Previous work with homeless and/or other socially excluded people within an accommodation setting or community outreach project.
- Working as part of a team in a social or health care setting.
- Supervising and managing staff and/or volunteers.
- Working with people with complex needs and challenging behaviour.
- Ability to work independently, making dynamic risk assessments when required.
- A high level of resilience when working with people who are difficult to engage.
- A person-centred recovery focused approach and the necessary social skills to initiate and maintain constructive and appropriate relations with clients and agencies in a detached street and community environment.
- Commitment to equality of opportunity.
- An understanding of the statutory and non-statutory services and the legislative environment regarding housing, health, work and immigration as it relates to homeless people.
- A high level of empathy and compassion for people experiencing trauma.
- A willingness to attend clinical supervision, reflective practice, and additional training for continued professional development.
- A knowledge of the barriers that exist for people who are rough sleeping and how these can be tackled by multi agency contributions.
- Ability to hold other agencies to account and challenge fairly where required, providing a voice to our customers.

**Other information**:
40 hours per week over a 7 day rolling rota


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