Visitor Services Lead

2 weeks ago


Poole, United Kingdom Livability Full time

Livability Millie College are a new SEN College located at Holton Lee opposite Poole Bay. It is a one of a kind work environment with beautiful views, an invested and close team, and the opportunity to be a part of something truly special for our students.

The Enterprise team work with the college and the wider community to not only raise funds for Livability education but equip our students with skills in animal care, horticulture, conservation, and hospitality.

**Job Purpose & Key Responsibilities
- To establish Livability Millie College as a visitor destination.
- To build on catering activity on site for both the public and students.
- Create a safe working environment, considering health & safety and compliance for catering and visitor interactions.
- Grow a local network of retailers to support our internal and external shop.
- Use online systems and manage POS software for reporting.
- Have oversight of stock control and manage stock ordering in line with budgets.
- To provide engaging content for social media, showcasing the enterprise activity and student’s learning journey.
- Support and report directly in to the Education Enterprise & Visitor Services Manager for delivering enterprise activity on site and developing the offer.
- To manage the Visitor Services available at Livability Millie College & their expansion.
- Liaise with the Community Engagement Coordinator on event plans and requirements.
- To deliver the outcomes that aid in Livability Millie College’s long term enterprise goals.
- Delivering excellent experiences for our students, participants and visitors.
- To develop and maintain successful relationships with external stakeholders to expand the college’s reach with businesses in our community.
- Working collaboratively with the Enterprise Team to ensure the development and success of all areas of the department.
- Overseeing the set up & expansion of existing plans for the visitor facing areas of the site.
- Collaborating with the education staff on how the visitor services can benefit the development of our students.

- Experience in visitor operations or visitor experience on a multi-venue site.
- Demonstrable interest in working with young people of varying needs.
- Track record of success in business development, responding to visitor feedback, and inspiring others with a passion for nature, community, and SEN education.
- Proven experience of managing budgets and knowledge of finance and contracts.
- Strong leadership skills including, teamwork, people management and communication.
- An enthusiasm to work collaboratively with the College as a whole.
- Experience working with volunteers.
- Experience of managing operational risk, including how to assess and manage risk effectively.
- Working knowledge of appropriate Health & Safety, compliance, fire, security, and emergency procedures.

**Key Relationships
- Enterprise Team
- Livability Education
- Holton Lee
- Local community and local community leaders
- Volunteers

**Commitment to Safeguarding


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