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Customer Handover Specialist

4 months ago

Aberdeen, United Kingdom Peter Vardy Full time

**Customer Handover Specialist - Jaguar Land Rover**

**Aberdeen**

**£25,000 basic + £2,000 Bonus + Excellent Benefits**

**Driving License Essential**

**45 Hours: Monday to Friday 8.30am to 6.30pm, 1 in 2 Saturdays with a day off during the week.**

**Driving Licence Essential**

Peter Vardy Ltd is a young, innovative, and fast paced, family run company - here to push boundaries to ensure we remain the best at what we do - selling cars. We are leading the revolution to create a future full of ambitious and determined individuals in the automotive industry.

We have an exciting opportunity for a Customer Handover Specialist to join our busy and prestigious Jaguar Land Rover dealership in Aberdeen. The role of the Handover Specialist is to provide a courteous, professional, and friendly service to our guests, ensuring complete guest satisfaction from the point of the sale being concluded to the professional handover of the vehicle.

**Handover Specialist Duties**
- Ensure all Guests are met at point of sale and their delivery date expectation is met correctly.
- Ensure accuracy of all deal files including signatures, funding, deposit, paperwork, and authorised with a manager signature
- Resolve any outstanding paperwork issues prior to submitting the deal file to Line Manager
- Ensure that the Guest is informed on a regular basis of the progression of their new vehicle
- Exceeds PV & manufacturers national average CSI score, by ensuring Guest Satisfaction is always 10 out of 10.
- Ensure all vehicles are paid out prior to handover
- Ensure a final inspection of all vehicles is conducted prior to Guest Handover, a minimum of 2 hours prior to delivery
- Ensure all part exchange documents, book pack and spare key is obtained from the Guest prior to handover of new vehicle.
- Ensure Final Demands & Needs is completed at point of Handover and is FCA compliant, ensuring any up-sell opportunities are optimised.

**What we are looking for**

The role will suit someone who has experienced working in a fast paced, face to face customer service role. Full training will be provided.
- Full UK Driving Licence
- Exceptional face to face customer service skills
- Competent using computer and good administration skills
- Highly organised and be able to multitask
- Professional, courteous, and approachable
- Collaborator but ability to work on own initiative

**What’s in it for you the Peter Vardy difference**
- 30 days holiday rising with length of service
- Excellent earning potential, you’re in control
- World class training delivered by the PV Academy to enhance your career
- Employee discounts & lease cars options through the PV Cares scheme
- Highflyer Incentives - would you like to win a trip to Vegas?
- Generous Colleague Referral Scheme
- Uniform provided
- Pension & Life Assurance
- Enhanced maternity & paternity leave
- Access to the PV Wellbeing Centre - MOT & In house counselling services
- Colleague events - Family Fun Day, Annual ball, Christmas party - yes, we like to have fun

If you would love to be part of our Peter Vardy family, please APPLY now with an up-to-date copy of your CV. We look forward to hearing from you soon.

Peter Vardy is an equal opportunities employer. Everyone is welcome here, as long as you have the drive and passion to succeed, then we would love to hear from you.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Application deadline: 25/03/2024