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Customer Support Specialist
2 months ago
We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at ARO. As a key member of our support team, you will be responsible for providing exceptional support to our customers, ensuring that their queries are resolved efficiently and effectively.
Key Responsibilities- Prioritize and manage your workload to meet deadlines and targets, ensuring that customer queries are resolved in a timely manner.
- Be a primary point of contact for customer queries, providing clear and concise advice and support to resolve issues.
- Work closely with our suppliers to ensure that customer tickets are resolved promptly and efficiently.
- Liaise with our wider teams to ensure that customer information is captured and recorded accurately.
- Excellent communication and listening skills to effectively interact with customers and colleagues.
- Strong problem-solving skills to resolve complex customer issues.
- Ability to work in a fast-paced environment with multiple priorities and deadlines.
- Knowledge of IT systems and processes to effectively support customers.
- Customer-focused approach with a strong desire to deliver exceptional customer service.
- A competitive salary and benefits package.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive team environment.
- The opportunity to work with a leading IT and communication expert.
