Client Outreach Specialist – German Speaking
2 weeks ago
**Job Title: Client Outreach Specialist - German Speaking**
**Corporate Title: Assistant Vice President**
**Location: London**
**Role Description**:
The COS will be required to co-locate with the with the banking industry or markets team, develop continuity with the client population, reach out and engage clients for key Anti-Money Laundering (“AML”) Client Due Diligence (“CDD”) documentation, and act as an escalation point for service or operational challenges. Act as a primary point of coordination between Banking/Markets and AML Refresh team supporting the CDD process to ensure timely and accurate compliance to policy and regulatory requirements related to AML, other high risk indicators or industries, and related KYC activities. Be the buffer and client advocate in simplifying how we leverage client continuity to deliver the most seamless, holistic service relationship across the firm.
Key responsibilities include but are not limited to:
- Coordinate with partners in other regions and Line of Business (“LOBs”) to ensure partnership in global KYC initiatives and outreach to the clients
- Outreach to the clients to request and collect their KYC requirements; serve as point of contact for clients and Bankers
- Serves as point of contact for AML Ops, GFCC and relevant approvers in client outreach document requests
- Ensure KYC across multiple lines of businesses and regions through various governance routines
- Review the industry group client's hierarchy looking for inactive accounts to be closed, linkage errors within client structures, merge/purge of client accounts, other coordination with Data Management teams
- Assist in tracking both Annual refresh population and all other KYC related populations in partnership with coverage team.
- Support specific bankers, Sales, and LOB COO’s for their specific portfolio of clients in KYC and other related concerns.
**The Team**:
The Client Outreach Specialist (“COS”) team will serve as a member of the client relationship team partnering in meeting Know-Your-Client (“KYC”) Refresh requirements.
**Core Skills**:
- 4+ years of experience in financial services preferably with Corporate and Investment Banking, and/or Global Markets
- Professional maturity and experience to interact with clients, senior bankers and senior management
- Ability to manage multiple projects at once and work effectively as an individual and as part of a team
- Understanding and knowledge of the bank’s operational aspects of the products and services used by clients
- Must demonstrate a strong client focus
- Must demonstrate strong interpersonal and overall communication skills (written and verbal)
- Must demonstrate strong collaboration and teaming skills
- Fluent in German language
**Bank of America**:
Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.
In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.
Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
**Job Band**:
H5
**Shift**:
**Hours Per Week**:
35
**Weekly Schedule**:
**Referral Bonus Amount**:
0
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