IT Support Engineer

5 days ago


St Albans, United Kingdom Red Door Recruitment Limited Full time

An exciting opportunity has arisen for an IT Support Engineer to join a highly regarded Commercial Law Firm which prides itself on its professional ethos and flexible working environment

The role is based in St Albans four days a week and London one day a week (expenses paid)

**What’s in it for you;**
- **Salary**: Up to £28k according to experience
- **Hours**: Monday to Friday, 9am - 5.30pm
- **Benefits**:Health insurance, 20 days holiday + BH (increasing to 25 days +BH) discretionary perks, stat pension, DIS x 4

**Key Responsibilities**:

- Provide technical support to staff to include face-to-face and remote IT support
- Be the primary contact for logging support tickets and keeping them up-to-date with ticket progress over multiple channels
- Troubleshoot, fix and escalate incidents as required, ensuring they are promptly resolved
- Build, configure and troubleshoot desktop and laptop systems to corporate specification
- Management of new users / leavers in O36
- Ensuring all compliance and security policies are adhered t
- Maintain inventory logs of company device
- Manage use of two-factor authentication / mobile device management tool
- Participate in the induction and training of new staff

**What the employer is looking for**:

- Defined experience in IT Support at a 1st or 2nd line level
- Experience in carrying out routine IT tasks such as password resets, initiating remote access requests and use of service management systems
- Some experience of Active Directory, Group Policy, Office 365 & SharePoint
- Familiar in Office 365 Administration
- Confident in troubleshooting basic issues within the Microsoft stack with some relevant experience of supporting a firm
- Understanding of security risks and the cyber threat landscape
- Ability to think ahead and anticipate problems, be proactive with repeated issues and find solutions to resolve them
- Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website._


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