Service Engineer

1 day ago


St Albans, Hertfordshire, United Kingdom This is an IT support group Full time
About the Role

We are seeking a skilled Service Engineer to join our team in Northampton. As a Service Engineer, you will be responsible for providing technical support to customers, resolving issues, and ensuring a high level of service quality.

Key Responsibilities
  • Ensure adherence to Franke UK's Technical Standards and Processes
  • Participate in an on-call weekend rota for Engineer Technical Assistance and reactive calls
  • Highlight technical skills gaps and manage stock levels
  • Manage customer relations at a site level and keep up-to-date with all company admin and courses
  • Identify issues requiring Account Support due to ongoing customer issues
Benefits
  • Competitive salary: £35,000 - £45,000 per annum
  • Professional growth and development opportunities
  • Opportunity to work with a leading global provider of innovative solutions for professional coffee making


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