Customer Experience Host

6 months ago


Grimsby, United Kingdom John Roe Group Limited - Grimsby Toyota Full time

This isn’t your typical Receptionist role; at the forefront of our dealerships the Showroom Hosts play an integral part in running a smooth and organised front of house. Within this position you will be the first port of call for many of our customers and as such it is imperative that you are polite, approachable and most importantly self-motivated to create a brilliant first impression of our business.

Role and Responsibilities
- Meeting and greeting visitors to the dealership before introducing customers to the relevant staff
- Receive inbound telephone calls and directing onto the appropriate department
- Supporting the departments with customer events and promotions
- Some ad hoc/administrative duties

About you
- You will take pride of working in a customer facing role, ideally with a proven record of providing an excellent customer journey in previous roles.
- Be confident to meet new people on a daily basis and building a quick rapport to drive a great first impression.
- A confident and customer-orientated approach to their role
- A strong desire to provide the best customer service possible for the first impression of our dealership

What we offer
- 22 days holiday plus bank holidays
- Pension scheme
- Health & well-being benefits
- Staff Car Scheme
- Staff discount on car servicing
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications and training

About John Roe Group

Founded in 1969 by John Roe we now operate 4 dealerships across Lincolnshire and Humberside. With Family and customer our key priorities you are not just joining a business but a family. Now under the stewardship of Tom Roe, John's grandson, our business has big aspirations and we welcome driven, dynamic people to join our team and develop their careers with us. We offer great benefits as well as our own training plan to help maximise your career opportunities.

Come and be a part of the family

**Job Types**: Part-time, Permanent

Pay: From £11.44 per hour

Expected hours: 24 per week

**Benefits**:

- Company pension
- Employee discount
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: GYHOST01


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